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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | N | A | S | S | U | R | A | N | C | E | S | I | S |
| G | C | O | N | F | I | D | E | N | C | E | I | S | X | M |
| A | C | I | F | E | L | I | M | A | R | T | X | E | T | N |
| P | O | T | V | T | N | A | H | C | R | E | M | N | O | O |
| P | U | A | G | R | E | E | T | I | N | G | E | L | N | I |
| R | N | C | N | N | E | P | V | W | J | M | F | U | E | T |
| E | T | I | K | O | I | S | I | P | G | V | H | F | O | A |
| C | A | F | U | A | I | N | R | D | V | V | B | E | F | C |
| I | B | I | L | R | I | T | E | E | D | M | C | C | V | I |
| A | I | R | D | Y | K | L | U | T | M | T | K | R | O | N |
| T | L | E | B | Q | W | W | B | L | S | O | J | U | I | U |
| I | I | V | B | O | X | G | H | C | O | I | T | O | C | M |
| O | T | A | K | M | S | E | L | I | M | S | L | S | E | M |
| N | Y | C | O | U | R | T | E | O | U | S | E | E | U | O |
| S | A | T | I | S | F | A | C | T | I | O | N | R | O | C |
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