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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | W | R | O | T | C | A | F | W | O | W | N | N | Y | T |
| A | U | E | P | X | X | J | V | L | E | N | O | O | N | N |
| C | Z | S | B | K | I | G | T | J | L | O | I | I | O | E |
| C | J | O | T | N | R | N | N | S | I | I | T | T | I | M |
| O | G | U | O | O | B | I | A | E | M | T | A | A | T | G |
| U | A | R | N | W | M | N | H | L | A | U | C | I | A | D |
| N | E | C | E | L | K | E | C | I | R | L | I | C | C | E |
| T | C | E | O | E | F | T | R | M | T | O | F | E | I | L |
| A | N | F | F | D | T | S | E | S | X | S | I | R | N | W |
| B | A | U | V | G | I | I | M | V | E | E | R | P | U | O |
| I | R | L | O | E | S | L | N | B | Q | R | E | P | M | K |
| L | U | N | I | C | Q | Y | O | G | B | V | V | A | M | C |
| I | S | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | S | S | E | E | C | N | E | D | I | F | N | O | C | K |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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