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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| P | U | L | I | S | T | E | N | I | N | G | Q | K | B | O |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | K | B | T | O | N | E | O | F | V | O | I | C | E | A |
| T | C | P | C | O | U | R | T | E | O | U | S | X | E | T |
| C | P | M | H | Z | M | E | R | C | H | A | N | T | C | I |
| A | C | K | O | W | L | E | D | G | M | E | N | T | N | S |
| F | G | N | I | T | E | E | R | G | Y | F | B | P | E | F |
| W | H | F | S | E | L | I | M | S | Q | Q | U | S | D | A |
| O | E | L | I | M | A | R | T | X | E | L | G | Y | I | C |
| W | N | O | I | T | U | L | O | S | E | R | R | W | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | P | N | I |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| R | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| B | Z | A | S | S | U | R | A | N | C | E | A | L | H | E |
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