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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
ATTITUDE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
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TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | O | N | E | O | F | V | O | I | C | E | D | W | N | L |
| F | N | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | V | E | R | I | F | I | C | A | T | I | O | N | I | O |
| E | J | Y | M | C | O | U | R | T | E | O | U | S | T | N |
| R | B | S | I | E | X | T | R | A | M | I | L | E | C | F |
| M | A | E | O | C | G | R | E | E | T | I | N | G | A | I |
| I | F | L | I | A | E | D | U | T | I | T | T | A | F | D |
| N | O | I | T | A | I | C | E | R | P | P | A | Q | S | E |
| A | J | M | N | O | I | T | U | L | O | S | E | R | I | N |
| L | I | S | T | E | N | I | N | G | W | T | K | H | T | C |
| F | J | N | R | O | T | C | A | F | W | O | W | S | A | E |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | C | N | A | R | U | S | S | A | U | A | T | K | U | F |
| C | U | S | T | O | M | E | R | S | E | R | V | I | C | E |
| Y | T | I | L | I | L | B | A | T | N | U | O | C | C | A |
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