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ACCOUNTABLILITY
ACKNOWLEDGEMENT
APPRECIATION
ASSURANCE
CLOSING
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EMPATHY
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | C | A | R | E | C | I | O | V | F | O | E | N | O | T |
| T | U | P | E | R | E | S | O | L | U | T | I | O | N | C |
| I | S | P | S | E | L | I | M | A | R | T | X | E | W | O |
| L | T | R | O | A | S | G | S | X | R | V | M | F | X | M |
| I | O | E | U | C | T | N | G | P | H | E | W | Q | E | M |
| L | M | C | R | O | W | I | F | E | G | R | O | L | C | U |
| B | E | I | C | U | B | S | S | D | T | I | W | I | N | N |
| A | R | A | E | R | Z | O | E | F | N | F | F | S | E | I |
| T | S | T | F | T | C | L | M | S | A | I | A | T | D | C |
| N | E | I | U | E | W | C | P | E | H | C | C | E | I | A |
| U | R | O | L | O | A | K | A | L | C | A | T | N | F | T |
| O | V | N | N | U | Z | M | T | I | R | T | O | I | N | I |
| C | I | K | E | S | O | M | H | M | E | I | R | N | O | O |
| C | C | X | S | J | A | X | Y | S | M | O | Y | G | C | N |
| A | E | Y | S | A | S | S | U | R | A | N | C | E | P | G |
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