Miscellaneous: A COMPLAINT IS A GIFT

Customer Relations Maze - Customer Service Week 2011

A COMPLAINT IS A GIFT
Customer Relations Maze - Customer Service Week 2011

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ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE
S U C O F E Z I G O L O P A E
R C O M P E N S A T I O N Z M
U O O H B F E E D B A C K M A
C N P M N O I T U L O S E R L
R C P E M P A T H I Z E W F B
I L O G X U N D E R S T A N D
T U R D Y P N E T A E P E R L
I S T E E C E I C N E T S I L
C I U L S U I R C I G D Q K I
I O N W S P L L I A V U S G W
S N I O B N E A O E T R B E D
M H T N C C C C V P N I E H O
D U Y K R E M O T S U C O S O
G Z D C O M P L A I N T E N G
C M S A T I S F A C T I O N U
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