Miscellaneous: A COMPLAINT IS A GIFT

Customer Relations Maze - Customer Service Week 2011

A COMPLAINT IS A GIFT
Customer Relations Maze - Customer Service Week 2011

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ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
OPPORTUNITY
POLICY
PROBLEM
RESOLUTION
RESPECT
SATISFACTION
UNDERSTAND
VALUE
V A L U E E C N E I R E P X E
Y C O N C L U S I O N O F X P
I O O P P O R T U N I T Y D U
D M X M E Y A P O L O G I Z E
N P C L M A R F O C Y E R R T
A E F R B U O E U L G E X E W
T N M D I C N S V D I L A S C
S S E P U T T I E I L C K O O
R A L S A O I L C I L C Y L M
E T B E M T W C W A A E V U P
D I O E J O H D I B T Y D T L
N O R U N W O I D S L I H I A
U N P K I O B E Z X M A O O I
D L C X G R E S P E C T M N N
S A T I S F A C T I O N U E T
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