A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
PROBLEM
RECOVER
REPEAT
RESOLUTION
RESPECT
SATISFACTION
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 25 words on this board.

D N A T S R E D N U E U L A V
U N P N C C R I T I C I S M C
B T O C U S T O M E R S Y W A
E N L I Y R N W X F A Q T R C
Z I O R T M E P Q T O D I N K
I A G E O A E V I N E C N O N
H L I S N R C S O L L T U I O
T P Z P I E F I I C A H T S W
A M E E T A T V N E E N R U L
P O N C C U E S P U Q R O L E
M C P T L R B E I X M I P C D
E Y I O Y P R O B L E M P N G
G O S Z K C A B D E E F O O E
N E N O I T A S N E P M O C E
R L L I W D O O G P O L I C Y
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1D N A T S R E D N U E U L A V
2# N P # # C R I T I C I S M #
3# T O C U S T O M E R S Y # A
4E N L I # R # # X F A # T # C
5Z I O R T # E P # T O D I N K
6I A G E # A E V I N E C N O N
7H L I S N R C S O L # T U I O
8T P Z P I E F I I C A # T S W
9A M E E # A T V N E E # R U L
10P O N C C U E S P U # R O L E
11M C # T L R # E I # M # P C D
12E # I O Y P R O B L E M P N G
13# O S # K C A B D E E F O O E
14N E N O I T A S N E P M O C #
15R L L I W D O O G P O L I C Y
Word X Y Direction
ACKNOWLEDGE  153s
APOLOGIZE  31s
COMMUNICATION  88nw
COMPENSATION  1414w
COMPLAINT  211n
CONCLUSION  1414n
CRITICISM  62e
CUSTOMER  43e
DELIVERY  125sw
EMPATHIZE  112n
EXPERIENCE  103sw
FEEDBACK  1213w
FOCUS  104se
GOODWILL  915w
LISTEN  1012nw
OPPORTUNITY  1313n
POLICY  1015e
PROBLEM  612e
RECOVER  1210nw
REPEAT  712ne
RESOLUTION  115ne
RESPECT  45s
SATISFACTION  114sw
UNDERSTAND  101w
VALUE  151w