A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
PROBLEM
REPEAT
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

C H P D E M P A T H I Z E D T
N N R E K C A B D E E F N A E
O M O L O L N X U G G A E N C
I S B I X L I E D K T P R O I
T I L V T B L E I S E E F I V
C C E E X A L I R R S W F T R
A I M R U W C E W P E O S A E
F T C Y O L D I E D C P U S S
S I J N W N A C N U O T X N O
I R K G U S T V S U A O Y E L
T C O M P L A I N T M T G P U
A P O L O G I Z E O C M H M T
S F Y T I N U T R O P P O O I
X K Q N N O I S U L C N O C O
Y C U S T O M E R L I S T E N
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Answer Key for A COMPLAINT IS A GIFT

X
Y
123456789101112131415
1# # P D E M P A T H I Z E D T
2N N R E K C A B D E E F N A E
3O M O L # # N # # G # A E N C
4I S B I # L # E D # T P R O I
5T I L V T # L E I S E E # I V
6C C E E # A L I R R S # F T R
7A I M R U W C E W P E O # A E
8F T # Y O L D I E D C P # S S
9S I # N # N A C N U O # X N O
10I R K # U # T V S U # O # E L
11T C O M P L A I N T M # G P U
12A P O L O G I Z E # # M # M T
13S # Y T I N U T R O P P O O I
14# # # # N O I S U L C N O C O
15# C U S T O M E R L I S T E N
Word X Y Direction
ACKNOWLEDGE  112ne
APOLOGIZE  112e
COMMUNICATION  88nw
COMPENSATION  1414n
COMPLAINT  211e
CONCLUSION  1414w
CRITICISM  211n
CUSTOMER  215e
DELIVERY  41s
EMPATHIZE  51e
EXPERIENCE  1410nw
FEEDBACK  122w
FOCUS  136sw
GOODWILL  1311nw
LISTEN  1015e
OPPORTUNITY  1313w
PROBLEM  31s
REPEAT  106ne
RESOLUTION  156s
RESPECT  134sw
SATISFACTION  112n
SERVICE  158n
UNDERSTAND  510ne
VALUE  810nw