A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 23 words on this board.

B K Q R E S O L U T I O N S E
L Z S V R R E M O T S U C N U
A N Y A P O L O G I Z E O D L
M O T L T C E P S E R I X N A
E I I L D I S Q S X T L T A V
M T N I T E S U Q A K I N T E
P A U W R A L F C C T S I S C
A S T D Q S O I A O A T A R N
T N R O C C N B V C F E L E E
H E O O H U D O G E T N P D I
I P P G M E R E D F R I M N R
Z M P M E C I V R E S Y O U E
E O O F M S I C I T I R C N P
S C O N C L U S I O N Q M W X
M K N P A C K N O W L E D G E
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Answer Key for A COMPLAINT IS A GIFT

X
Y
123456789101112131415
1B # # R E S O L U T I O N # E
2L # S # # R E M O T S U C N U
3A N Y A P O L O G I Z E O D L
4M O T L T C E P S E R I # N A
5E I I L D I S # # # T L T A V
6M T N I # E S U # A K I N T E
7P A U W # # L F C C # S I S C
8A S T D # # # I A O # T A R N
9T N R O # # N B V C F E L E E
10H E O O # U D # # E T N P D I
11I P P G M E # # # # R I M N R
12Z M P M E C I V R E S Y O U E
13E O O F M S I C I T I R C N P
14# C O N C L U S I O N # # # X
15# # # # A C K N O W L E D G E
Word X Y Direction
ACKNOWLEDGE  515e
APOLOGIZE  43e
BLAME  11s
COMMUNICATION  88ne
COMPENSATION  214n
COMPLAINT  1313n
CONCLUSION  214e
CRITICISM  1313w
CUSTOMER  132w
DELIVERY  55se
EMPATHIZE  15s
EXPERIENCE  1515n
FEEDBACK  413ne
FOCUS  119nw
GOODWILL  411n
LISTEN  125s
OPPORTUNITY  313n
RESOLUTION  41e
RESPECT  114w
SATISFACTION  41se
SERVICE  1112w
UNDERSTAND  1412n
VALUE  155n