A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
REPEAT
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 25 words on this board.

A E M P A T H I Z E S U C O F
R N C C N O I T U L O S E R S
Y E O N U R E P E A T F Y N A
V R S I E S E R V I C E T O T
Y L E P T I T M X K E E I I I
L I V V O A R O Y P P D N T S
L S B A I N C E M V S B U A F
I T I Q L L S I P E E A T S A
W E F N S U E E N X R C R N C
D N A T S R E D N U E K O E T
O M S I C I T I R C M O P P I
O D E Z I G O L O P A M P M O
G S N T N I A L P M O C O O N
G Z D O N O I S U L C N O C N
A C K N O W L E D G E M A L B
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# E M P A T H I Z E S U C O F
2R N C C N O I T U L O S E R S
3Y E O N U R E P E A T F Y N A
4# R S I E S E R V I C E T O T
5# L E P T I T # # # E E I I I
6L I V V O A R O # # P D N T S
7L S # A I N C E M # S B U A F
8I T # # L L S I P E E A T S A
9W E # # # U E E N X R C R N C
10D N A T S R E D N U E K O E T
11O M S I C I T I R C M # P P I
12O # E Z I G O L O P A M P M O
13G # # T N I A L P M O C O O N
14# # # # N O I S U L C N O C #
15A C K N O W L E D G E M A L B
Word X Y Direction
ACKNOWLEDGE  115e
APOLOGIZE  1112w
BLAME  1515w
COMMUNICATION  88nw
COMPENSATION  1414n
COMPLAINT  1213w
CONCLUSION  1414w
CRITICISM  1011w
CUSTOMER  42se
DELIVERY  810nw
EMPATHIZE  21e
EXPERIENCE  1110nw
FEEDBACK  123s
FOCUS  151w
GOODWILL  113n
LISTEN  25s
OPPORTUNITY  1313n
REPEAT  63e
RESOLUTION  142w
RESPECT  119n
RESPONSE  12se
SATISFACTION  153s
SERVICE  64e
UNDERSTAND  1010w
VALUE  36se