A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
FRIENDLY
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 26 words on this board.

J D G A C K N O W L E D G E S
E N H S A T I S F A C T I O N
X J O F E E D B A C K J Y N Z
P E Z I G O L O P A T F T O H
E M P A T H I Z E Q C R I I T
R Y H L Y A E R T C E I N T C
I B R R I C C N R S P E U A R
E L G E I S I I O I S N T S E
N A Z V V A T L N Z E D R N M
C M R A L I U E O U R L O E O
E E L P C T L B N P M Y P P T
S U M I I T A E P E R M P M S
E O S O L L I W D O O G O O U
C M N Y N O I S U L C N O C C
U N D E R S T A N D S U C O F
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # # A C K N O W L E D G E #
2E N # S A T I S F A C T I O N
3X # O F E E D B A C K # Y N #
4P E Z I G O L O P A T F T O #
5E M P A T H I Z E # C R I I #
6R Y # L Y A E # T C E I N T #
7I B R # I C C N R S P E U A R
8E L # E I S I I O # S N T S E
9N A # V V A T L N # E D R N M
10C M R A L I U E O U R L O E O
11E E L P C T L # N P M Y P P T
12S U M I I T A E P E R M P M S
13E O S O L L I W D O O G O O U
14C M N # N O I S U L C N O C C
15U N D E R S T A N D S U C O F
Word X Y Direction
ACKNOWLEDGE  41e
APOLOGIZE  104w
BLAME  27s
COMMUNICATION  88nw
COMPENSATION  1414n
COMPLAINT  114ne
CONCLUSION  1414w
CRITICISM  106sw
CUSTOMER  1514n
DELIVERY  913nw
EMPATHIZE  15e
EXPERIENCE  12s
FEEDBACK  43e
FOCUS  1515w
FRIENDLY  124s
GOODWILL  1213w
LISTEN  46se
OPPORTUNITY  1313n
POLICY  1011nw
REPEAT  1112w
RESOLUTION  125sw
RESPECT  1110n
SATISFACTION  52e
SERVICE  112ne
UNDERSTAND  115e
VALUE  59sw