A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
FRIENDLY
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 25 words on this board.

S U C O F D E L I V E R Y E R
O P P O R T U N I T Y A C N E
E Y T N I A L P M O C I O P M
N N L E E E R N O K V I S O O
Z O L T N P R J N R T A V L T
C I I S D E R O E A T A V I S
R T W I L R W S C I L F Q C U
I U D L Y L N I S U I N X Y C
T L O R E O N F E E D B A C K
I O O D P U A P O L O G I Z E
C S G S M C O N C L U S I O N
I E E M T V E M P A T H I Z E
S R O I U U N D E R S T A N D
M C O M P E N S A T I O N V A
F N F W P E X P E R I E N C E
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Answer Key for A COMPLAINT IS A GIFT

X
Y
123456789101112131415
1S U C O F D E L I V E R Y E R
2O P P O R T U N I T Y A C N E
3# # T N I A L P M O C I O P M
4# N L E E E # # # K V I S O O
5# O L T N P # # N R T A V L T
6C I I S D E # O E A T A # I S
7R T W I L R W S C I L # # C U
8I U D L Y L N I S U # # # Y C
9T L O # E O N F E E D B A C K
10I O O D P U A P O L O G I Z E
11C S G S M C O N C L U S I O N
12I E E M T # E M P A T H I Z E
13S R O I # U N D E R S T A N D
14M C O M P E N S A T I O N # #
15# N # # # E X P E R I E N C E
Word X Y Direction
ACKNOWLEDGE  122sw
APOLOGIZE  710e
COMMUNICATION  88ne
COMPENSATION  214e
COMPLAINT  113w
CONCLUSION  611e
CRITICISM  16s
CUSTOMER  158n
DELIVERY  61e
EMPATHIZE  712e
EXPERIENCE  615e
FEEDBACK  89e
FOCUS  51w
FRIENDLY  51s
GOODWILL  311n
LISTEN  48n
OPPORTUNITY  12e
POLICY  143s
REPEAT  67n
RESOLUTION  213n
RESPONSE  213ne
SATISFACTION  125sw
SERVICE  87ne
UNDERSTAND  613e
VALUE  135sw