A COMPLAINT IS A GIFT
Customer Relations Maze
-
Customer Service Week 2011
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ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE
E | C | I | V | R | E | S | O | L | U | T | I | O | N | L |
M | C | O | N | C | L | U | S | I | O | N | H | R | I | H |
A | O | O | P | P | O | R | T | U | N | I | T | Y | M | G |
L | M | N | M | E | X | C | R | I | T | I | C | I | S | M |
B | P | E | O | M | N | Y | R | E | V | I | L | E | D | K |
T | E | C | M | I | U | N | D | E | R | S | T | A | N | D |
N | N | N | U | P | T | N | K | C | A | B | D | E | E | F |
I | S | E | P | S | A | C | I | R | E | P | E | A | T | L |
A | A | I | P | T | T | T | A | C | N | E | T | S | I | L |
L | T | R | D | I | L | O | H | F | A | L | C | K | N | I |
P | I | E | U | L | A | V | M | I | S | T | K | Q | B | W |
M | O | P | O | L | I | C | Y | E | Z | I | I | M | V | D |
O | N | X | T | C | E | P | S | E | R | E | T | O | S | O |
C | O | E | G | D | E | L | W | O | N | K | C | A | N | O |
L | O | D | S | A | P | O | L | O | G | I | Z | E | S | G |
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