A COMPLAINT IS A GIFT
Customer Relations Maze
-
Customer Service Week 2011
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ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
RECOVER
REPEAT
RESOLUTION
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE
U | O | R | E | M | O | T | S | U | C | E | D | O | Q | D |
C | N | N | E | Z | E | R | E | V | O | C | E | R | M | N |
R | N | O | O | S | I | U | C | U | N | N | L | Y | N | A |
I | N | O | I | I | P | G | L | R | C | E | I | T | O | T |
T | E | O | I | T | T | O | O | A | Z | I | V | I | I | S |
I | Z | L | I | T | A | U | N | L | V | R | E | N | T | R |
C | I | L | R | S | C | C | L | S | O | E | R | U | A | E |
I | H | I | E | E | U | A | I | O | E | P | Y | T | S | D |
S | T | W | M | R | P | L | F | N | S | X | A | R | N | N |
M | A | D | A | V | V | E | C | S | U | E | J | O | E | U |
Z | P | O | L | I | C | Y | A | N | I | M | R | P | P | D |
V | M | O | B | C | M | P | U | T | O | T | M | P | M | W |
J | E | G | D | E | L | W | O | N | K | C | A | O | O | E |
Y | K | C | A | B | D | E | E | F | O | C | U | S | C | S |
T | N | I | A | L | P | M | O | C | N | E | T | S | I | L |
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