Miscellaneous: A COMPLAINT IS A GIFT

Customer Relations Maze - Customer Service Week 2011

A COMPLAINT IS A GIFT
Customer Relations Maze - Customer Service Week 2011

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ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
FRIENDLY
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPONSE
SATISFACTION
UNDERSTAND
H K R E K C A B D E E F M K D
T C O M P E N S A T I O N F V
N Z O P P O R T U N I T Y R J
I N H M R E M O T S U C B I Y
A O N D M N O I T U L O S E R
L I O E R U N D E R S T A N D
P T I L Z A N E P R S C G D M
M C S I L I P I S O E D Z L S
O A U V I I H O C N L P N Y I
C F L E S K W T L A O I E P C
S S C R T M N D A O T P C A I
U I N Y E P L I O P G I S Y T
C T O B N Q B U D O M I O E I
O A C K N O W L E D G E Z N R
F S B D E C N E I R E P X E C
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