A COMPLAINT IS A GIFT
Customer Relations Maze
-
Customer Service Week 2011
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ACKNOWLEDGE
APOLOGIZE
BUSINESS
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
REPEAT
RESOLUTION
SATISFACTION
SERVICE
UNDERSTAND
VALUE
F | A | C | O | N | C | L | U | S | I | O | N | J | V | N |
O | N | Z | F | L | O | S | E | R | V | I | C | E | C | N |
C | A | E | F | L | M | A | M | K | O | W | U | O | O | O |
U | P | X | E | I | P | T | S | K | T | L | M | P | M | I |
S | O | P | E | W | L | I | S | N | A | M | M | P | P | T |
E | L | E | D | D | A | S | E | V | U | B | S | O | E | U |
Z | O | R | B | O | I | F | N | N | C | Y | I | R | N | L |
I | G | I | A | O | N | A | I | U | L | R | C | T | S | O |
H | I | E | C | G | T | C | S | T | I | E | I | U | A | S |
T | Z | N | K | Z | A | T | U | A | S | V | T | N | T | E |
A | E | C | M | T | O | I | B | E | T | I | I | I | I | R |
P | N | E | I | M | D | O | N | P | E | L | R | T | O | J |
M | G | O | E | F | M | N | T | E | N | E | C | Y | N | M |
E | N | R | D | N | A | T | S | R | E | D | N | U | H | F |
Y | X | N | E | A | C | K | N | O | W | L | E | D | G | E |
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