Language Skills: customer service

Key words in FETAC Level 5

customer service
Key words in FETAC Level 5

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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
C E N O H P E L E T S E G
O O L C Z R A P A H T Y G
M S M H E E E A P S N E S
P G N M D S C T P N I - E
L L O P U E N I R O A C U
I A I O T N E E E I L O Q
M B S S I T I N C T P N I
E R S I T A R C I A M T N
N E E T T T E E A U O A H
T V R I A I P R T T C C C
S N P V H O X A E I I T E
R O M E P N E C D S U O T
G N I G N E L L A H C M N
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