customer service
Key words in FETAC Level 5
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APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
NONVERBAL
PATIENCE
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
TELEPHONE
VERBAL
C | E | N | O | H | P | E | L | E | T | S | E | G |
O | O | L | C | Z | R | A | P | A | H | T | Y | G |
M | S | M | H | E | E | E | A | P | S | N | E | S |
P | G | N | M | D | S | C | T | P | N | I | - | E |
L | L | O | P | U | E | N | I | R | O | A | C | U |
I | A | I | O | T | N | E | E | E | I | L | O | Q |
M | B | S | S | I | T | I | N | C | T | P | N | I |
E | R | S | I | T | A | R | C | I | A | M | T | N |
N | E | E | T | T | T | E | E | A | U | O | A | H |
T | V | R | I | A | I | P | R | T | T | C | C | C |
S | N | P | V | H | O | X | A | E | I | I | T | E |
R | O | M | E | P | N | E | C | D | S | U | O | T |
G | N | I | G | N | E | L | L | A | H | C | M | N |
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