customer service

APPRECIATED
ATTITUDE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
CUSTOMER
EYE-CONTACT
IMPRESSION
IMPROVE
LANGUAGE
MANNERS
NONVERBAL
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
TECHNIQUES
VERBAL
WELCOME

Key words in FETAC Level 5

Try to find all 20 words on this board.

C N R O S P S S H R T A T
O O E E E R I E E P B P C
M I M E G E T U D O C P A
P S O M A S U Q U S H R T
L S T O U E A I T I A E N
I E S C G N T N I T L C O
M R U L N T I H T I L I C
E P C E A A O C T V E A -
N M I W L T N E A E N T E
T I K P H I S T S T G E Y
S I M P R O V E Q Q I D E
E O M M A N N E R S N O R
C N O N V E R B A L G W N
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Answer Key for customer service

X
Y
12345678910111213
1C N R # # P S S # # # A T
2O O E # E R I E E P # P C
3M I M E G E T U D O C P A
4P S O M A S U Q U S H R T
5L S T O U E A I T I A E N
6I E S C G N T N I T L C O
7M R U L N T I H T I L I C
8E P C E A A O C T V E A -
9N M # W L T N E A E N T E
10T I # P # I S T # T G E Y
11S I M P R O V E # # I D E
12# O # M A N N E R S N O #
13C N O N V E R B A L G # N
Word X Y Direction
APPRECIATED  121s
ATTITUDE  99n
CHALLENGING  113s
COMMUNICATION  77se
COMPLAINTS  113ne
COMPLIMENTS  11s
CUSTOMER  38n
EYE-CONTACT  1311n
IMPRESSION  210n
IMPROVE  211e
LANGUAGE  59n
MANNERS  412e
NONVERBAL  213e
POSITIVE  102s
POSITIVE  102s
PRESENTATION  66s
SITUATIONS  71s
TECHNIQUES  810n
VERBAL  513e
WELCOME  48n