customer service

APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EYE-CONTACT
IMPRESSION
IMPROVE
LANGUAGE
NONVERBAL
PATIENCE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
VERBAL

Key words in FETAC Level 5

Try to find all 19 words on this board.

J D S S G A E P E C J N C
C E N E N P V R R I H O O
H T O U O A O E A N M I M
A A I Q N T R S C M U S P
L I T I V I P E U H T S L
L C A N E E M N D N E E I
E E U H R N I T I D E R M
N R T C B C P A U E S P E
G P I E A E L T X A J M N
I P S T L P I I H L T I T
N A I R M T M O E L I M S
G O A O T L A N G U A G E
N T C A T N O C - E Y E M
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Answer Key for customer service

X
Y
12345678910111213
1# D S S # # E P E # # N C
2C E N E N P V R R # # O O
3H T O U O A O E A # M I M
4A A I Q N T R S C M # S P
5L I T I V I P E U # T S L
6L C A N E E M N # N E E I
7E E U H R N I T I D # R M
8N R T C B C # A U E # P E
9G P I E A E L T # A # M N
10I P S T L P I I # L # I T
11N A I # M T # O E L I M S
12G O # O T L A N G U A G E
13N T C A T N O C - E Y E #
Word X Y Direction
APPRECIATED  211n
ATTITUDE  413ne
CARE  94n
CHALLENGING  12s
COMMUNICATION  77sw
COMPLAINTS  313ne
COMPLIMENTS  131s
DEAL  107s
EYE-CONTACT  1213w
IMPRESSION  1210n
IMPROVE  77n
LANGUAGE  612e
NONVERBAL  52s
PATIENCE  62s
PRESENTATION  86s
SITUATIONS  310n
SMILE  1311w
TECHNIQUES  410n
VERBAL  55s