MALCOLM BALDRIGE NATIONAL QUALITY AWARD
Presentation lesson learned
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ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION
| X | A | A | V | R | Q | S | Z | D | F | U | A | J | P | N | D | T | V | T | K |
| Y | W | Z | Q | U | M | Q | P | Z | E | E | C | U | S | T | O | M | E | R | J |
| B | M | L | P | A | V | Z | I | P | F | C | I | M | P | R | O | V | I | N | G |
| P | J | I | W | A | I | J | H | B | X | N | G | O | P | M | T | N | Q | A | S |
| Y | G | E | T | A | R | T | S | K | B | A | E | G | N | K | Q | E | S | E | P |
| J | B | A | C | S | V | B | R | J | N | M | T | E | B | U | C | K | V | D | S |
| N | M | Q | S | Q | F | C | E | Y | O | R | A | A | S | R | F | I | S | D | V |
| D | A | I | W | A | N | O | D | I | I | O | R | H | U | C | T | T | W | B | Z |
| T | Y | Q | V | P | R | Q | A | H | S | F | T | O | O | C | L | H | O | J | L |
| F | X | I | H | A | G | W | E | A | I | R | S | J | E | U | L | K | E | P | K |
| Z | T | N | E | M | P | O | L | E | V | E | D | J | S | T | Q | R | P | F | U |
| L | I | S | E | C | I | T | C | A | R | P | B | E | X | M | L | C | X | I | P |
| S | X | X | M | T | A | O | I | N | F | O | R | M | A | T | I | O | N | D | O |
| O | G | T | H | N | M | M | A | N | A | L | Y | S | I | S | Y | V | L | K | R |
| J | Y | F | Z | M | K | M | A | N | A | G | E | M | E | N | T | D | B | B | C |
| C | L | L | E | Q | U | A | L | I | T | Y | Z | U | Y | P | Q | X | E | D | U |
| F | Q | R | A | H | Z | R | N | K | W | D | H | J | R | I | H | S | J | N | J |
| W | C | P | T | X | W | K | H | S | S | V | J | G | F | F | O | N | I | V | F |
| E | I | C | U | H | B | E | A | F | I | A | K | C | Z | J | Q | N | D | J | T |
| R | Q | V | J | R | M | T | L | L | Z | O | Y | L | I | W | C | A | F | L | W |
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