MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	8	s
COMMERCE	19	11	n
CUSTOMER	19	11	nw
DEVELOPMENT	11	11	ne
HUMANRESOURCE	11	11	se
IMPROVING	3	13	n
INFORMATION	9	9	s
LEADERSHIP	19	19	w
MANAGEMENT	7	7	s
MARKET	7	7	n
OBJECTIVES	9	17	e
PERFORMANCE	11	11	e
PRACTICES	10	11	ne
QUALITY	6	6	s
RESULTS	10	10	n
STRATEGIC	12	12	e
STRATEGY	18	3	w
VISION	12	10	e