MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	14	n
COMMERCE	12	2	w
CUSTOMER	19	19	n
DEVELOPMENT	11	11	e
HUMANRESOURCE	11	11	ne
IMPROVING	6	19	e
INFORMATION	9	13	n
LEADERSHIP	14	11	sw
MANAGEMENT	7	15	n
MARKET	7	15	w
OBJECTIVES	9	5	e
PERFORMANCE	11	11	se
PRACTICES	5	20	e
QUALITY	6	16	n
RESULTS	10	12	se
STRATEGIC	12	10	n
STRATEGY	12	10	e
VISION	12	11	sw