MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	8	w
COMMERCE	15	11	s
CUSTOMER	3	11	n
DEVELOPMENT	11	11	s
HUMANRESOURCE	11	11	sw
IMPROVING	17	9	s
INFORMATION	13	9	w
LEADERSHIP	11	14	ne
MANAGEMENT	15	7	w
MARKET	9	7	nw
OBJECTIVES	11	15	ne
PERFORMANCE	11	11	w
PRACTICES	7	4	e
QUALITY	16	6	n
RESULTS	7	15	w
STRATEGIC	10	12	s
STRATEGY	10	12	w
VISION	18	8	s