MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	9	w
COMMERCE	2	12	s
CUSTOMER	11	3	e
DEVELOPMENT	11	11	w
HUMANRESOURCE	11	11	sw
IMPROVING	3	12	se
INFORMATION	13	9	s
LEADERSHIP	8	11	n
MANAGEMENT	15	7	s
MARKET	15	7	e
OBJECTIVES	13	11	sw
PERFORMANCE	11	11	n
PRACTICES	11	12	se
QUALITY	16	6	s
RESULTS	12	10	n
STRATEGIC	10	12	w
STRATEGY	8	5	w
VISION	10	11	n