MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	8	e
COMMERCE	11	19	e
CUSTOMER	11	19	w
DEVELOPMENT	11	11	sw
HUMANRESOURCE	11	11	se
IMPROVING	8	9	se
INFORMATION	9	9	e
LEADERSHIP	19	11	n
MANAGEMENT	7	7	e
MARKET	7	7	s
OBJECTIVES	17	9	s
PERFORMANCE	11	11	s
PRACTICES	6	16	n
QUALITY	6	6	n
RESULTS	11	12	sw
STRATEGIC	12	12	e
STRATEGY	19	5	w
VISION	12	15	s