MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	8	w
COMMERCE	2	12	s
CUSTOMER	19	19	w
DEVELOPMENT	11	11	s
HUMANRESOURCE	11	11	sw
IMPROVING	19	6	s
INFORMATION	13	9	w
LEADERSHIP	11	14	ne
MANAGEMENT	15	7	w
MARKET	15	7	n
OBJECTIVES	5	9	s
PERFORMANCE	11	11	se
PRACTICES	20	5	s
QUALITY	16	6	n
RESULTS	12	10	se
STRATEGIC	10	12	w
STRATEGY	10	12	s
VISION	4	5	e