MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	8	s
COMMERCE	11	3	w
CUSTOMER	11	3	e
DEVELOPMENT	11	11	ne
HUMANRESOURCE	11	11	se
IMPROVING	9	16	ne
INFORMATION	9	9	s
LEADERSHIP	1	18	n
MANAGEMENT	7	7	s
MARKET	7	7	sw
OBJECTIVES	9	17	e
PERFORMANCE	11	11	n
PRACTICES	11	12	ne
QUALITY	14	14	e
RESULTS	10	10	n
STRATEGIC	12	12	ne
STRATEGY	1	12	ne
VISION	12	10	n