Customer Centric Behaviors
Customer Service in Collections 2
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ACCURACY
AHT
CALL
CAPTIVATE
CHARM
COACHING
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SMILE
SYMPATHY
TEAM
TOGETHER
TONE
TRAININGCONSULTANT
TRUSTWORTHINESS
VALUE
| B | S | C | O | G | Y | S | M | M | H | R | G | C | O | N | N | A | E | Z | N |
| U | T | R | U | S | T | W | O | R | T | H | I | N | E | S | S | A | Q | A | E |
| X | P | R | O | F | E | S | S | I | O | N | A | L | N | M | L | C | G | X | C |
| F | R | E | A | C | C | U | R | A | C | Y | S | N | T | B | P | C | V | U | V |
| O | O | C | H | I | N | N | O | V | A | T | E | C | H | P | H | A | K | T | E |
| B | B | A | T | W | N | G | C | I | M | Y | N | Q | U | A | L | I | T | Y | E |
| S | E | P | O | D | M | I | N | T | R | E | R | L | S | D | Q | U | B | H | X |
| T | P | C | Q | Z | R | H | N | I | A | C | L | P | I | E | U | N | B | W | Y |
| G | O | E | N | I | U | N | E | G | H | A | U | F | A | U | R | U | P | M | A |
| O | E | T | A | V | I | T | P | A | C | C | I | H | S | N | E | M | E | V | K |
| H | M | P | I | H | S | R | E | N | W | O | A | U | T | E | H | A | X | A | G |
| G | Q | U | K | Z | A | G | V | L | K | S | N | O | I | T | T | N | C | L | O |
| G | R | A | T | P | J | Z | F | E | L | I | M | S | C | S | E | N | E | U | F |
| H | R | B | P | S | O | C | F | Z | R | S | Y | U | U | I | G | O | P | E | L |
| F | N | O | I | T | A | G | I | T | I | M | S | S | O | L | O | G | T | A | Z |
| J | R | K | P | K | Q | T | O | A | P | T | I | E | U | R | T | R | I | T | R |
| T | I | P | H | N | Q | A | M | A | O | C | E | M | H | E | O | A | O | L | U |
| U | P | S | S | I | W | W | T | M | S | E | Z | Y | A | E | N | J | N | N | J |
| A | P | W | M | H | A | H | E | L | U | W | K | M | V | V | E | G | A | T | N |
| A | A | Z | Y | C | Y | R | W | B | C | T | G | O | I | Y | G | P | L | U | L |
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