Customer Centric Behaviors

ACCURACY
AHT
CALL
CAPTIVATE
CHARM
COACHING
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SMILE
SYMPATHY
TEAM
TOGETHER
TONE
TRAININGCONSULTANT
TRUSTWORTHINESS
VALUE

Customer Service in Collections 2

Try to find all 30 words on this board.

M R M R M M N Q U D F H S R U Z Z K J X
D O P J V S S E N I H T R O W T S U R T
S C D V K C M N L A N O I S S E F O R P
T S H C S P I T K A Y C A R U C C A R A
S R E U A K L H E E T A V O N N I O H R
P L H T A M E U R Y G M H N G N B M H T
S H H X N F I S L D D R K N I E Y G G R
J Y S V L J F I T L O A I N O J J A G K
Z R R R P Y Z A H U A H G E N U I N E V
H G K A U J L S F V C C A P T I V A T E
I T C K E M J T H A O W N E R S H I P K
B E C J B K N I O N D T B V A L U E M P
R E M O T S U C S Y M P A T H Y T O C A
A Y W U Z B Q U A L I T Y X H W N Z I O
P N E T S I L O S S M I T I G A T I O N
P C M A E T O G E T H E R X T H Z H N A
O U I J A R G O N G W S L R N V P B O Z
R E V N V Q D P B Y W O L F P Z F N Y H
T V T O N E D L A N O I T P E C X E N G
I Y K Q Z B C Q R N X W K M L M G P E O
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Answer Key for Customer Centric Behaviors

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2# # # # # S S E N I H T R O W T S U R T
3# # # # # # M N L A N O I S S E F O R P
4# # # # # P I T # # Y C A R U C C A R A
5# # # # A # L H # E T A V O N N I O H R
6# # # T # # E U # # # M # # G N B # # T
7# # H # # # # S L # # R # N I E # # # #
8# Y # # # # # I # L # A I N # # # # # #
9# # # # P # # A # # A H G E N U I N E #
10# # # A # # # S # # C C A P T I V A T E
11# # C # # # # T # A O W N E R S H I P #
12# E # # # # # I O N # # # V A L U E # #
13R E M O T S U C S Y M P A T H Y # # # #
14A # # # # # Q U A L I T Y # # # # # # #
15P N E T S I L O S S M I T I G A T I O N
16P # M A E T O G E T H E R # # # # # # #
17O # # J A R G O N # # # # # # # # # # #
18R # # N # # # # # # # # # # # # # # # #
19T # T O N E # L A N O I T P E C X E # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ACCURACY  184w
AHT  184se
CALL  1210nw
CAPTIVATE  1210e
CHARM  1210n
COACHING  813ne
CUSTOMER  813w
EMPATHY  82sw
ENTHUSIASTIC  82s
EXCEPTIONAL  1819w
GENUINE  139e
INNOVATE  175w
JARGON  517e
LISTEN  715w
LOSSMITIGATION  715e
OWNERSHIP  1111e
PAR  203s
PROBE  203sw
PROFESSIONAL  193w
QUALITY  814e
RAPPORT  113s
RECAP  113ne
SMILE  72s
SYMPATHY  913e
TEAM  616w
TOGETHER  616e
TONE  319e
TRAININGCONSULTANT  1111sw
TRUSTWORTHINESS  202w
VALUE  1412e