Customer Centric Behaviors

ACCURACY
AHT
CALL
CAPTIVATE
CHARM
COACHING
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SMILE
SYMPATHY
TEAM
TOGETHER
TONE
TRAININGCONSULTANT
TRUSTWORTHINESS
VALUE

Customer Service in Collections 2

Try to find all 30 words on this board.

I W Z Y E L M B M G J L G W Z D N G A X
V R E B Q B K Y R R K U N U N G O T H Q
E V H M U Q H A B Q A Q I U E E G D T W
L A N O I T P E C X E H H L T N R N G C
P B V M A A M E G N B V C Y S O A K Z Q
Q S G P D K I K D I U U A E I T J T N S
H S M I L E H M J L X V O Q L O E M Q M
N E N T H U S I A S T I C U O G I A G U
X N L H Q T L Z H U K U S A S E X H M T
M I A L E R D L M S S N Y L S T H N J P
T H N Y T O U Q A T O H M I M H F O D I
Y T O C A P H P O C W I P T I E M N J A
S R I A V P G M G A N A A Y T R G E Y Z
B O S R O A E N E P E X T U I T F U N E
L W S U N R I E N T R H H A G X T L C M
Z T E C N N K O U I S S Y T A H J A E Q
I S F C I F K W I V H P I U T C Y V X W
O U O A H T X E N A I N G T I H X U Z J
U R R E C A P G E T P U J R O S O G B B
B T P R O B E S V E D R P Y N D K Y Z C
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Answer Key for Customer Centric Behaviors

X
Y
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1# # # # # # # # M # # # G # # # N # # #
2# # # # # # # Y R R # # N # N # O # # #
3# # # # # # H A # # A # I # E E G # T #
4L A N O I T P E C X E H H # T N R N # #
5# # # # A # # # # # # # C # S O A # # #
6# S # P # # # # # # # # A # I T J # # #
7# S M I L E # # # # # # O Q L O E # # #
8# E N T H U S I A S T I C U O G # A # #
9# N L # # T L # # # # U S A S E # # M #
10# I A # E R # L # # S N Y L S T # # # #
11# H N Y T O # # A T O # M I M H # # # #
12# T O C A P # # O C W # P T I E # # # #
13# R I A V P # M G A N # A Y T R # E # #
14# O S R O A E N E P E # T # I # # U # #
15# W S U N R I # N T R # H # G # # L # #
16# T E C N N # # U I S # Y # A # # A # #
17# S F C I # # # I V H # # # T # # V # #
18# U O A H T # # N A I # # # I # # # # #
19# R R E C A P # E T P # # # O # # # # #
20# T P R O B E # # E # # # # N # # # # #
Word X Y Direction
ACCURACY  418n
AHT  418e
CALL  1012nw
CAPTIVATE  1012s
CHARM  135nw
COACHING  138n
CUSTOMER  138sw
EMPATHY  28ne
ENTHUSIASTIC  28e
EXCEPTIONAL  114w
GENUINE  913s
INNOVATE  517n
JARGON  175n
LISTEN  157n
LOSSMITIGATION  157s
OWNERSHIP  1111s
PAR  74ne
PROBE  320e
PROFESSIONAL  319n
QUALITY  148s
RAPPORT  615n
RECAP  319e
SMILE  27e
SYMPATHY  139s
TEAM  166se
TOGETHER  166s
TONE  166n
TRAININGCONSULTANT  1111ne
TRUSTWORTHINESS  220n
VALUE  1817n