Customer Care
Customer Care Units 1-3
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ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING
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| D | E | T | A | L | E | R | E | C | I | V | R | E | S | T | U | X | V | N | G |
| H | I | P | Z | E | C | S | K | G | N | H | T | I | E | E | I | Z | E | I | H |
| I | U | E | R | P | V | O | I | R | U | R | N | G | U | S | N | U | A | H | P |
| N | S | R | N | O | J | I | M | H | O | F | D | D | Q | E | S | K | P | C | U |
| S | Y | S | X | S | D | H | T | P | T | E | H | R | I | L | E | C | O | T | W |
| P | B | O | H | T | Y | U | P | S | L | A | H | F | N | A | N | A | L | A | O |
| E | A | N | B | U | X | A | C | W | E | A | P | V | H | S | S | B | O | M | L |
| C | R | A | O | R | R | J | O | T | R | G | I | M | C | T | I | D | G | A | L |
| T | R | L | D | E | D | N | M | F | K | T | G | N | E | F | T | E | I | R | O |
| I | I | S | Y | F | K | G | M | A | I | N | Q | U | T | O | I | E | S | K | F |
| O | E | E | L | C | G | O | U | E | G | P | O | B | S | S | V | F | E | E | E |
| N | R | L | A | S | E | A | N | P | C | J | F | W | E | A | I | T | A | T | A |
| S | S | L | N | T | S | U | I | W | S | H | L | E | L | P | T | S | P | S | T |
| Q | F | I | G | C | T | G | C | I | E | E | A | I | A | E | Y | E | H | E | U |
| K | M | N | U | U | U | I | A | L | L | B | L | N | S | P | D | U | G | G | R |
| I | A | G | A | D | R | A | T | T | E | H | V | L | I | T | P | G | V | M | E |
| B | Z | N | G | O | E | O | I | U | I | I | K | Y | I | C | E | U | E | E | S |
| O | Q | R | E | R | S | N | O | D | D | I | E | S | Z | N | A | N | V | N | D |
| J | U | G | S | P | S | F | N | J | C | E | G | Z | M | W | G | L | E | T | T |
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