Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

T H H E D F B O D Y L A N G U A G E E Z
R F E T G O A S U G G E S T I V E L V E
O L H A A L R E R M A T C H I N G U P D
P D O S M L R U P S E L L I N G D R E U
P F J N K O I Q S K M G C Y I E O E R T
A E Z E C W E I Z N B C S U S D G O S I
R C M T A U R N I O O E O I U D O E O T
Y O A S B P S H T S L I H C E T R O N T
T M R I D Y E C R A S T T L C V Q D A A
I M K L E D D E S Z A K W C I P T K L P
V U E A E O P T N P N O B C E N M T S O
I N T C F L F S M O N T E O M P S Q E L
T I S I T O Q E W K S R G M J F S W L O
I C E N S I N L C L E U E P D E T N L G
S A G A E B E A F L G F R L G A R L I I
N T M H U D J S A H P A U A I T A Y N S
E I E C G E S T U R E S T I Y U T H G E
S O N E F B E N E F I T S N M R E N I N
N N T M C D K D Y O T K O T E E G R P Q
I Y J H T S T C U D O R P S W S Y K P L
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Answer Key for Customer Care

X
Y
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1T # # # # F B O D Y L A N G U A G E # #
2R # # # # O A S U G G E S T I V E # # E
3O # # # # L R E # M A T C H I N G # P D
4P # # # # L R U P S E L L I N G # R E U
5P # # N K O I Q S # # # # # # E O E R T
6A # # E C W E I # N # # S # S D G # S I
7R C M T A U R N # # O E # I U D # E O T
8Y O A S B P S H # # L I H C E # R # N T
9T M R I D # # C # A # T T L # V # # A A
10I M K L E # # E S # A K W C I # # # L P
11V U E A E # # T # P N O # C E # # # S O
12I N T C F # F S M O N # E O # P # # E L
13T I S I T O # E W K # R # M # F S # L O
14I C E N S # # L C # E # E P # E T N L G
15S A G A E # E A # L # # R L # A R # I I
16N T M H U D # S A # # # U A # T A # N S
17E I E C G E S T U R E S T I # U T # G E
18S O N E # B E N E F I T S N # R E # # #
19N N T M # D # # # # # # O T # E G # # #
20I # # # # S T C U D O R P S # S Y # # #
Word X Y Direction
ACKNOWLEDGE  815ne
APOLOGISE  209s
ATTITUDE  209n
BARRIERS  71s
BENEFITS  618e
BODYLANGUAGE  71e
COMMUNICATION  27s
COMPLAINTS  1411s
EMPATHISE  813ne
FEATURES  1613s
FOLLOWUP  61s
GESTURES  517e
GUESTFEEDBACK  517n
INSENSITIVITY  120n
INSPECTIONS  1915nw
LISTEN  410n
MARKETSEGMENT  37s
MATCHING  103e
MECHANICAL  419n
PERSONALSELLING  193s
POSTURE  1320n
PRODUCTKNOWLEDGE  1111sw
PRODUCTS  1320w
RAPPORT  17n
SALESTECHNIQUES  814n
SERVICERELATED  196sw
SOFTSALES  514ne
STRATEGY  1713s
SUGGESTIVE  82e
UPSELLING  84e