Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

I T O B D L I T N E M G E S T E K R A M
S B O D Y L A N G U A G E H W T H E C R
Z R I N S P E C T I O N S R E B V R K A
X R E E J D I Z L A C I N A H C E M N Z
N C S I G U E S T F E E D B A C K Y O Q
Q O D I R D G N I H C T A M M A K V W F
M M Z E S R E M P A T H I S E C J M L L
F M K F T S A L E S T E C H N I Q U E S
E U K P Q A Z B W C U G Y W R C K T D O
A N E T S I L E K O S G N G M S J S G F
T I N N L A G E Q S N T G I E H G B E T
U C T R O P P A R P K K N E L T U B L S
R A P O L O G I S E O P T I S L A T S A
E T I S I G Y M I K C S L C A T E R Q L
S I N S E N S I T I V I T Y U L I S T E
B O B A E D U T I T T A V U G D P V P S
W N S H G E S T U R E S M R R B O M E U
T V S T I F E N E B L M U K E E D R O L
I P F Z G N I L L E S L A N O S R E P C
U D Q B S T C U D O R P U W O L L O F H
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# # # # # # # T N E M G E S T E K R A M
2S B O D Y L A N G U A G E # # # # # C #
3# R I N S P E C T I O N S # # # # # K #
4# # E E # # # # L A C I N A H C E M N #
5# C # I G U E S T F E E D B A C K # O #
6# O D # R D G N I H C T A M # # # # W #
7# M # E # R E M P A T H I S E # # # L #
8F M # # T S A L E S T E C H N I Q U E S
9E U # # # A # B W # U G Y # # # # # D O
10A N E T S I L # # O S G N G # # # # G F
11T I # # # # # E # # N T G I E # # # E T
12U C T R O P P A R P # K N E L T # # # S
13R A P O L O G I S E O # T I S L A # # A
14E T # # # # # # # # C S # C A T E R # L
15S I N S E N S I T I V I T Y U L I S T E
16# O # # E D U T I T T A V U # D P V P S
17# N # # G E S T U R E S # R R # O M E U
18# # S T I F E N E B # # # # E E # R O #
19# # # # G N I L L E S L A N O S R E P C
20# # # # S T C U D O R P U W O L L O F #
Word X Y Direction
ACKNOWLEDGE  191s
APOLOGISE  213e
ATTITUDE  1216w
BARRIERS  89nw
BENEFITS  1018w
BODYLANGUAGE  22e
COMMUNICATION  25s
COMPLAINTS  2019nw
EMPATHISE  77e
FEATURES  18s
FOLLOWUP  1920w
GESTURES  517e
GUESTFEEDBACK  55e
INSENSITIVITY  215e
INSPECTIONS  33e
LISTEN  710w
MARKETSEGMENT  201w
MATCHING  146w
MECHANICAL  184w
PERSONALSELLING  1919w
POSTURE  1012se
PRODUCTKNOWLEDGE  1111nw
PRODUCTS  1220w
RAPPORT  912w
SALESTECHNIQUES  88e
SERVICERELATED  1619nw
SOFTSALES  208s
STRATEGY  2016nw
SUGGESTIVE  108se
UPSELLING  2017nw