Customer Care

ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING

Customer Care Units 1-3

Try to find all 30 words on this board.

V G E U X N S T C U D O R P R P S R M D
G N I H C T A M E C H A N I C A L V D E
F W X U G N I L L E S L A N O S R E P T
L D F E A T U R E S M T R O P P A R K A
Z O X L E S I G O L O P A U Z H O H E L
X V T L P U W O L L O F Y K J D Y V O E
C O M P L A I N T S Z D D O U J I P A R
Y N O I T A C I N U M M O C P T Z O T E
X I N S E N S I T I V I T Y S L M S T C
J N J O S W W L Y H G K D E E Z D T I I
K S D F E L I S T E N O G W L O D U T V
J P B T R L P P K O D G Z I L W Z R U R
Y E E S U H J U W Y U G P U I U T E D E
G C N A T S A L E S T E C H N I Q U E S
E T E L S M E M N U G X N L G B S E G P
T I F E E D S L U A C K N O W L E D G E
A O I S G U E S T F E E D B A C K M I Y
R N T E M P A T H I S E I W V L N X B A
T S S T N E M G E S T E K R A M W E K U
S R E I R R A B O D Y L A N G U A G E J
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Answer Key for Customer Care

X
Y
1234567891011121314151617181920
1# # # # # # S T C U D O R P # # # # # D
2G N I H C T A M E C H A N I C A L # # E
3# # # # G N I L L E S L A N O S R E P T
4# # F E A T U R E S # T R O P P A R # A
5# # # # E S I G O L O P A # # # O # E L
6# # # # P U W O L L O F # # # D # V # E
7C O M P L A I N T S # # # # U # I P A R
8# N O I T A C I N U M M O C P T # O T E
9# I N S E N S I T I V I T Y S # # S T C
10# N # O S # # # # # # K # E E # # T I I
11# S # F E L I S T E N # G # L # # U T V
12# P B T R # # # # O # G # # L # # R U R
13Y E E S U # # # W # U # # # I # # E D E
14G C N A T S A L E S T E C H N I Q U E S
15E T E L S # E # # # # # # # G # # # # #
16T I F E E D # # # A C K N O W L E D G E
17A O I S G U E S T F E E D B A C K # # #
18R N T E M P A T H I S E # # # # # # # #
19T S S T N E M G E S T E K R A M # # # #
20S R E I R R A B O D Y L A N G U A G E #
Word X Y Direction
ACKNOWLEDGE  1016e
APOLOGISE  135w
ATTITUDE  197s
BARRIERS  820w
BENEFITS  312s
BODYLANGUAGE  820e
COMMUNICATION  148w
COMPLAINTS  17e
EMPATHISE  418e
FEATURES  34e
FOLLOWUP  126w
GESTURES  517n
GUESTFEEDBACK  517e
INSENSITIVITY  29e
INSPECTIONS  29s
LISTEN  611e
MARKETSEGMENT  1619w
MATCHING  82w
MECHANICAL  82e
PERSONALSELLING  193w
POSTURE  187s
PRODUCTKNOWLEDGE  1111sw
PRODUCTS  141w
RAPPORT  184w
SALESTECHNIQUES  814e
SERVICERELATED  2014n
SOFTSALES  49s
STRATEGY  120n
SUGGESTIVE  1014ne
UPSELLING  157s