Customer Care
Customer Care Units 1-3
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ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING
| C | O | M | M | U | N | I | C | A | T | I | O | N | C | N | E | T | S | I | L |
| N | M | A | P | O | L | O | G | I | S | E | R | M | V | B | I | J | C | O | P |
| R | S | R | V | L | Y | T | I | V | I | T | I | S | N | E | S | N | I | X | I |
| M | N | K | N | V | A | Q | M | E | C | H | A | N | I | C | A | L | E | M | Y |
| A | Y | E | M | K | C | A | B | D | E | E | F | T | S | E | U | G | W | V | F |
| T | B | T | Q | L | F | P | U | W | O | L | L | O | F | Q | D | E | F | D | E |
| C | D | S | O | F | T | S | A | L | E | S | T | N | T | E | L | S | E | R | A |
| H | S | E | U | Q | I | N | H | C | E | T | S | E | L | A | S | T | X | O | T |
| I | U | G | P | S | S | Z | Z | H | M | K | M | W | C | D | A | U | I | R | U |
| N | G | M | S | O | N | S | E | Y | F | P | O | K | Y | L | R | R | L | J | R |
| G | G | E | E | Y | U | O | R | N | A | N | N | N | E | W | Z | E | V | A | E |
| P | E | N | L | C | E | N | I | T | K | O | C | R | Q | I | S | S | J | C | S |
| R | S | T | L | L | Q | P | H | T | W | O | E | J | E | R | U | T | S | O | P |
| O | T | N | I | A | J | I | C | L | C | C | O | M | P | L | A | I | N | T | S |
| D | I | G | N | D | S | U | E | Z | I | E | S | R | E | I | R | R | A | B | Y |
| U | V | L | G | E | D | D | M | V | F | I | P | E | D | U | T | I | T | T | A |
| C | E | K | Z | O | G | N | R | T | G | Y | W | S | T | R | A | T | E | G | Y |
| T | S | U | R | E | H | E | C | E | G | A | U | G | N | A | L | Y | D | O | B |
| S | G | P | E | R | S | O | N | A | L | S | E | L | L | I | N | G | E | S | U |
| B | Q | F | S | T | I | F | E | N | E | B | T | R | O | P | P | A | R | G | A |
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