Customer Care
Customer Care Units 1-3
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ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING
| S | E | R | U | T | S | E | G | A | U | G | N | A | L | Y | D | O | B | V | X |
| D | E | T | A | L | E | R | E | C | I | V | R | E | S | T | O | H | A | W | T |
| M | C | P | F | E | A | T | U | R | E | S | S | Y | E | I | A | F | R | T | N |
| E | F | E | R | E | V | V | B | W | A | I | C | P | U | V | Z | K | R | C | E |
| C | H | R | A | O | E | I | G | Z | G | N | H | O | Q | I | Y | K | I | O | M |
| H | P | S | P | G | D | U | T | O | P | A | S | S | I | T | R | C | E | M | G |
| A | U | O | P | S | L | U | L | S | J | W | K | T | N | I | H | A | R | P | E |
| N | W | N | O | E | Y | O | C | G | E | Y | K | U | H | S | S | B | S | L | S |
| I | O | A | R | L | P | H | O | T | N | G | W | R | C | N | T | D | Q | A | T |
| C | L | L | T | A | U | S | M | T | K | I | G | E | E | E | C | E | E | I | E |
| A | L | S | T | S | G | T | M | A | V | N | L | U | T | S | U | E | S | N | K |
| L | O | E | F | T | F | T | U | I | W | U | O | L | S | N | D | F | I | T | R |
| L | F | L | K | F | X | A | N | R | V | V | R | W | E | I | O | T | H | S | A |
| K | Q | L | W | O | L | R | I | N | E | T | S | I | L | S | R | S | T | T | M |
| J | G | I | N | S | P | E | C | T | I | O | N | S | A | E | P | E | A | R | J |
| M | G | N | I | H | C | T | A | M | A | K | B | M | S | N | D | U | P | A | E |
| G | P | G | L | J | W | B | T | E | D | U | T | I | T | T | A | G | M | T | P |
| E | G | C | T | S | P | I | I | S | T | I | F | E | N | E | B | D | E | E | J |
| R | S | E | A | C | K | N | O | W | L | E | D | G | E | V | X | O | W | G | Q |
| G | X | T | C | B | Z | N | N | P | A | U | E | J | O | R | P | I | S | Y | W |
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