Customer Care
Customer Care Units 1-3
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ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING
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| Y | G | E | T | A | R | T | S | W | H | G | X | N | I | R | T | Y | L | T | E |
| B | N | Y | O | U | P | S | E | L | L | I | N | G | Z | N | Y | K | S | P | I |
| N | A | H | N | S | R | N | U | I | B | J | B | J | E | H | C | M | R | E | M |
| V | T | U | O | E | O | F | Q | S | G | J | C | M | O | A | E | O | E | R | I |
| E | T | V | I | S | D | D | I | T | W | U | G | G | B | S | D | G | V | S | S |
| G | I | X | T | I | U | N | N | E | O | E | B | D | I | U | D | E | E | O | E |
| A | T | Q | A | G | C | M | H | N | S | P | E | H | C | E | V | R | T | N | L |
| U | U | F | C | O | T | D | C | T | O | E | T | T | L | I | V | A | Q | A | A |
| G | D | E | I | L | S | W | E | S | F | A | K | W | T | I | M | P | H | L | S |
| N | E | A | N | O | H | K | T | T | P | N | O | S | C | N | W | P | B | S | T |
| A | P | T | U | P | R | U | S | M | O | N | E | E | O | S | S | O | A | E | F |
| L | U | U | M | A | R | E | E | W | K | G | R | G | M | P | T | R | R | L | O |
| Y | W | R | M | E | U | Z | L | C | G | E | W | N | P | E | I | T | R | L | S |
| D | O | E | O | G | E | E | A | U | L | A | O | I | L | C | F | Z | I | I | Y |
| O | L | S | C | B | D | J | S | A | U | G | F | H | A | T | E | T | E | N | D |
| B | L | H | P | G | E | S | T | U | R | E | S | C | I | I | N | T | R | G | P |
| R | O | O | E | G | S | E | P | C | I | E | L | T | N | O | E | U | S | T | T |
| I | F | F | V | B | D | T | S | P | K | Z | E | A | T | N | B | Y | M | A | D |
| O | I | N | L | A | C | I | N | A | H | C | E | M | S | S | U | E | A | Y | Z |
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