Customer Care
Customer Care Units 1-3
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ACKNOWLEDGE
APOLOGISE
ATTITUDE
BARRIERS
BENEFITS
BODYLANGUAGE
COMMUNICATION
COMPLAINTS
EMPATHISE
FEATURES
FOLLOWUP
GESTURES
GUESTFEEDBACK
INSENSITIVITY
INSPECTIONS
LISTEN
MARKETSEGMENT
MATCHING
MECHANICAL
PERSONALSELLING
POSTURE
PRODUCTKNOWLEDGE
PRODUCTS
RAPPORT
SALESTECHNIQUES
SERVICERELATED
SOFTSALES
STRATEGY
SUGGESTIVE
UPSELLING
| B | W | Y | T | I | V | I | T | I | S | N | E | S | N | I | Z | I | G | I | G |
| M | Z | C | O | M | P | L | A | I | N | T | S | G | T | C | U | L | S | B | D |
| A | V | O | F | W | D | C | I | I | A | U | H | S | R | E | I | R | R | A | B |
| T | T | M | E | A | V | E | E | G | A | U | G | N | A | L | Y | D | O | B | E |
| C | N | M | M | G | E | S | T | U | R | E | S | M | A | S | L | K | S | G | N |
| H | E | U | P | U | D | F | S | A | P | O | L | O | G | I | S | E | W | N | E |
| I | M | N | A | E | L | E | A | Y | L | Z | E | R | U | T | S | O | P | I | F |
| N | G | I | T | S | L | B | L | C | K | E | G | J | P | T | H | B | N | L | I |
| G | E | C | H | T | O | R | E | W | K | Z | R | X | N | E | T | S | I | L | T |
| L | S | A | I | F | U | F | S | B | O | N | S | E | T | P | P | X | S | E | S |
| A | T | T | S | E | C | E | T | V | J | N | O | S | C | E | T | O | H | S | P |
| C | E | I | E | E | Z | A | E | S | V | Y | K | W | C | I | D | I | D | L | P |
| I | K | O | T | D | E | T | C | F | A | G | Q | T | L | Z | V | A | M | A | U |
| N | R | N | R | B | D | U | H | E | V | L | I | P | C | E | L | R | U | N | W |
| A | A | E | O | A | U | R | N | X | U | O | E | D | F | U | D | A | E | O | O |
| H | M | T | P | C | T | E | I | M | N | A | S | S | L | D | D | G | K | S | L |
| C | X | G | P | K | I | S | Q | S | T | R | A | T | E | G | Y | O | E | R | L |
| E | W | Y | A | Q | T | A | U | P | S | E | L | L | I | N | G | M | R | E | O |
| M | X | G | R | C | T | K | E | A | V | U | S | T | C | U | D | O | R | P | F |
| L | Y | Y | D | F | A | N | S | U | G | G | E | S | T | I | V | E | V | O | C |
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