Customer Service Standards
These are FSB'S Customer Service Standards!!
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ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION
| I | S | T | H | E | R | E | A | N | Y | T | H | I | N | G | E | L | S | E | S |
| R | H | H | A | V | E | A | W | O | N | D | E | R | F | U | L | D | A | Y | L |
| G | A | J | C | P | D | U | L | F | P | A | V | O | F | G | E | X | G | Y | A |
| N | K | C | J | U | S | U | F | C | C | M | I | P | V | M | E | U | D | L | R |
| I | E | M | H | T | A | K | E | O | W | N | E | R | S | H | I | P | L | R | R |
| N | H | S | E | R | V | I | C | E | S | T | A | N | D | A | R | D | S | E | E |
| R | A | T | E | L | L | E | R | S | M | I | L | E | D | Y | X | F | D | P | F |
| O | N | H | E | N | O | O | N | R | E | T | F | A | D | O | O | G | K | O | E |
| M | D | B | V | O | T | C | A | T | N | O | C | E | Y | E | E | P | Y | R | R |
| D | X | C | X | O | K | M | U | A | S | I | F | N | Z | P | O | H | X | P | J |
| O | T | B | R | T | A | E | S | A | O | T | D | E | T | C | E | R | I | D | X |
| O | P | H | E | C | U | S | T | O | M | E | R | S | N | A | M | E | Z | E | P |
| G | N | I | L | L | A | C | R | O | F | U | O | Y | K | N | A | H | T | T | W |
| N | O | I | T | N | E | T | T | A | D | E | D | I | V | I | D | N | U | E | D |
| T | P | R | O | C | E | S | S | E | D | A | C | C | U | R | A | T | L | E | Y |
| K | F | A | W | X | J | D | T | B | U | S | I | N | E | S | S | C | A | R | D |
| C | A | L | L | A | N | S | W | E | R | E | D | I | N | 3 | R | I | N | G | S |
| V | C | E | S | 0 | 6 | N | I | D | E | G | D | E | L | W | O | N | K | C | A |
| C | R | G | L | G | C | R | O | S | S | S | E | L | L | O | T | O | C | S | A |
| F | C | B | U | Q | V | J | H | I | M | Y | N | A | M | E | I | S | Y | K | Y |
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