Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

C I E L Y V P D R A C S S E N I S U B P
D A S L A R R E F E R N S D T V T N Q R
I C L T V J H L W F O V D E C P H D C O
R K E L V V B X P Y S T R L X I A I E C
E N G V A N Z K C A S B A I X H N V Y E
C O N B S N A O V D S U D M G S K I L S
T W I B X N S S V L E Z N S S R Y D R S
E L H G E O H W S U L J A R F E O E E E
D E T O M O A C E F L C T E N N U D P D
T D Y O A N K K Y R T Z S L G W F A O A
O G N D N R E M E E E W E L L O O T R C
A E A M S E H Q C D L D C E R E R T P C
S D E O R T A M O N O O I T W K C E D U
E I R R E F N P N O A K V N L A A N E R
A N E N M A D F T W K J R M 3 T L T T A
T 6 H I O D T N A A U Q E E F R L I E T
L 0 T N T O D Z C E S J S J M J I O E L
D S S G S O X C T V I W X A C R N N R E
V E I W U G L O I A V F E R B R G A G Y
K C I S C Z A O L H I M Y N A M E I S S
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Answer Key for Customer Service Standards

X
Y
1234567891011121314151617181920
1C # E # # # # D R A C S S E N I S U B P
2D A S L A R R E F E R # S D # # T N # R
3I C L # # # # # # # O # D E # P H D # O
4R K E L # # # # # Y S # R L # I A I # C
5E N G # A # # # # A S # A I # H N V Y E
6C O N # # N # # # D S # D M # S K I L S
7T W I # # N S # # L E # N S # R Y D R S
8E L H G E O H W # U L # A R # E O E E E
9D E T O M O A # E F L # T E # N U D P D
10T D Y O A N K # Y R # # S L # W F A O A
11O G N D N R E # E E E # E L # O O T R C
12A E A M S E H # C D # D C E # E R T P C
13S D E O R T A # O N # # I T # K C E D U
14E I R R E F N # N O # # V N # A A N E R
15A N E N M A D # T W # # R # 3 T L T T A
16T 6 H I O D # # A A # # E # # R L I E T
17# 0 T N T O # # C E # # S # # # I O E L
18# S S G S O # # T V # # # # # # N N R E
19# E I # U G # # # A # # # # # # G # G Y
20# C # # C # # # # H I M Y N A M E I S S
Word X Y Direction
ACKNOWLEDGEDIN60SEC  22s
BUSINESSCARD  181w
CALLANSWEREDIN3RINGS  1111se
CROSSSELL  111s
CUSTOMERSNAME  520n
DIRECTEDTOASEAT  12s
EYECONTACT  99s
GOODAFTERNOON  619n
GOODMORNING  48s
GREETEDPROPERLY  1919n
HAVEAWONDERFULDAY  1020n
HIMYNAMEIS  1020e
ISTHEREANYTHINGELSE  319n
PROCESSEDACCURATLEY  202s
REFERRALS  112w
SERVICESTANDARDS  1317n
SHAKEHAND  77s
TAKEOWNERSHIP  1615n
TELLERSMILED  1413n
THANKYOU  172s
THANKYOUFORCALLING  172s
UNDIVIDEDATTENTION  181s