Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

C T H A N K Y O U F O R C A L L I N G Y
A A C K N O W L E D G E D I N 6 0 S E C
O X L P E M A N S R E M O T S U C L R Y
N R T L P I H S R E N W O E K A T O A O
T A E S A O T D E T C E R I D A S D Y S
L B U S I N E S S C A R D N R S L D L D
N D E L I M S R E L L E T U S U F P R R
G K T K N S B W Y T B K C E F Q U G E A
N T N Q A U L K E F U C L R A N M E P D
I S L A R R E F E R A L E U C W D N O N
N O I T N E T T A D E D I V I D N U R A
R I C M Q B T H E D N D O T L J H Q P T
O T T P Q C Q S N O C C I V U P Z O D S
M T D U Y B S A W T C A T N O C E Y E E
D H L O H E H A V M R P A F 3 U C Q T C
O P A B C E E U P P T K Z K A R O L E I
O E A O K V P S S I E M A N Y M I H E V
G M R A A W D U T P D O X V M G B N R R
J P H H K T N O O N R E T F A D O O G E
E S L E G N I H T Y N A E R E H T S I S
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Answer Key for Customer Service Standards

X
Y
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1C T H A N K Y O U F O R C A L L I N G Y
2# A C K N O W L E D G E D I N 6 0 S E C
3# # L # E M A N S R E M O T S U C L R Y
4# # # L P I H S R E N W O E K A T O A #
5T A E S A O T D E T C E R I D A S D Y S
6# B U S I N E S S C A R D # R S L # L D
7# D E L I M S R E L L E T U S U # # R R
8G # # # # # # W # # # # C E F # # # E A
9N # # # # # # # E # # C L R # # # # P D
10I S L A R R E F E R A L E # # # # # O N
11N O I T N E T T A D E D I V I D N U R A
12R # # # # # # # E D N D # # # # # # P T
13O # # # # # # S N O # # I # # # # # D S
14M # # # # # S A W T C A T N O C E Y E E
15D # # # # E H A # # # # # # 3 # # # T C
16O # # # C E E # # # # # # # # R # # E I
17O # # O K V # # S I E M A N Y M I H E V
18G # R A A # # # # # # # # # # # # N R R
19# P H H # # N O O N R E T F A D O O G E
20E S L E G N I H T Y N A E R E H T S I S
Word X Y Direction
ACKNOWLEDGEDIN60SEC  22e
BUSINESSCARD  36e
CALLANSWEREDIN3RINGS  1111se
CROSSSELL  202sw
CUSTOMERSNAME  173w
DIRECTEDTOASEAT  155w
EYECONTACT  1914w
GOODAFTERNOON  1919w
GOODMORNING  118n
GREETEDPROPERLY  1919n
HAVEAWONDERFULDAY  419ne
HIMYNAMEIS  1817w
ISTHEREANYTHINGELSE  1920w
PROCESSEDACCURATLEY  118ne
REFERRALS  1010w
SERVICESTANDARDS  2020n
SHAKEHAND  220ne
TAKEOWNERSHIP  174w
TELLERSMILED  137w
THANKYOU  21e
THANKYOUFORCALLING  21e
UNDIVIDEDATTENTION  1811w