Customer Service Standards

ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION

These are FSB'S Customer Service Standards!!

Try to find all 22 words on this board.

I V B S E R V I C E S T A N D A R D S Z
I E Y E C O N T A C T D N A H E K A H S
S G N I R 3 N I D E R E W S N A L L A C
I J G R E E T E D P R O P E R L Y G J W
P R O C E S S E D A C C U R A T L E Y I
W Z M I K A G C S L A R R E F E R Z Z Q
Y X Q B J F S I E M A N Y M I H G F A S
V M G O O D M O R N I N G K R O K I Y X
G Y A D L U F R E D N O W A E V A H J L
E B G Z H B C G O O D A F T E R N O O N
O D N O I T N E T T A D E D I V I D N U
H C F N D U E C R O S S S E L L M M M N
I S T H E R E A N Y T H I N G E L S E W
J J E O D R A C S S E N I S U B C C I L
F R Z D P P I H S R E N W O E K A T C P
D T E L L E R S M I L E D X X C B E U D
N Z T A E S A O T D E T C E R I D X O V
B E M A N S R E M O T S U C O S M A K Z
C T H A N K Y O U F O R C A L L I N G F
V C E S 0 6 N I D E G D E L W O N K C A
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Answer Key for Customer Service Standards

X
Y
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1# # # S E R V I C E S T A N D A R D S #
2# E Y E C O N T A C T D N A H E K A H S
3S G N I R 3 N I D E R E W S N A L L A C
4# # G R E E T E D P R O P E R L Y # # #
5P R O C E S S E D A C C U R A T L E Y #
6# # # # # # # # S L A R R E F E R # # #
7# # # # # # S I E M A N Y M I H # # # #
8# # G O O D M O R N I N G # # # # # # #
9# Y A D L U F R E D N O W A E V A H # #
10# # # # # # # G O O D A F T E R N O O N
11# # N O I T N E T T A D E D I V I D N U
12# # # # # # # C R O S S S E L L # # # #
13I S T H E R E A N Y T H I N G E L S E #
14# # # # D R A C S S E N I S U B # # # #
15# # # # # P I H S R E N W O E K A T # #
16# T E L L E R S M I L E D # # # # # # #
17# # T A E S A O T D E T C E R I D # # #
18# E M A N S R E M O T S U C # # # # # #
19# T H A N K Y O U F O R C A L L I N G #
20# C E S 0 6 N I D E G D E L W O N K C A
Word X Y Direction
ACKNOWLEDGEDIN60SEC  2020w
BUSINESSCARD  1514w
CALLANSWEREDIN3RINGS  103w
CROSSSELL  812e
CUSTOMERSNAME  1418w
DIRECTEDTOASEAT  1717w
EYECONTACT  22e
GOODAFTERNOON  810e
GOODMORNING  38e
GREETEDPROPERLY  34e
HAVEAWONDERFULDAY  189w
HIMYNAMEIS  167w
ISTHEREANYTHINGELSE  113e
PROCESSEDACCURATLEY  25e
REFERRALS  176w
SERVICESTANDARDS  41e
SHAKEHAND  202w
TAKEOWNERSHIP  1815w
TELLERSMILED  216e
THANKYOU  219e
THANKYOUFORCALLING  219e
UNDIVIDEDATTENTION  2011w