Customer Service Standards
These are FSB'S Customer Service Standards!!
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ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
REFERRALS
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION
| V | U | S | E | R | V | I | C | E | S | T | A | N | D | A | R | D | S | F | Z |
| W | Z | D | T | A | E | S | A | O | T | D | E | T | C | E | R | I | D | U | H |
| G | N | I | L | L | A | C | R | O | F | U | O | Y | K | N | A | H | T | O | N |
| W | X | H | A | V | E | A | W | O | N | D | E | R | F | U | L | D | A | Y | Y |
| Y | D | V | Y | J | D | H | I | M | Y | N | A | M | E | I | S | G | B | T | N |
| H | Z | Z | H | C | U | S | T | O | M | E | R | S | N | A | M | E | K | K | M |
| T | E | S | L | E | G | N | I | H | T | Y | N | A | E | R | E | H | T | S | I |
| S | G | N | I | R | 3 | N | I | D | E | R | E | W | S | N | A | L | L | A | C |
| G | N | O | I | T | N | E | T | T | A | D | E | D | I | V | I | D | N | U | Y |
| V | G | R | E | E | T | E | D | P | R | O | P | E | R | L | Y | O | E | W | K |
| A | A | C | K | N | O | W | L | E | D | G | E | D | I | N | 6 | 0 | S | E | C |
| V | V | S | E | M | T | A | U | F | I | Z | S | L | A | R | R | E | F | E | R |
| J | U | H | R | B | U | S | I | N | E | S | S | C | A | R | D | Y | K | Z | O |
| G | R | W | T | U | W | R | U | K | F | T | D | N | A | H | E | K | A | H | S |
| P | G | L | A | T | C | A | T | N | O | C | E | Y | E | Y | Q | V | A | I | S |
| G | O | O | D | A | F | T | E | R | N | O | O | N | M | U | X | U | V | B | S |
| Y | E | L | T | A | R | U | C | C | A | D | E | S | S | E | C | O | R | P | E |
| K | T | C | K | L | Z | H | G | O | O | D | M | O | R | N | I | N | G | K | L |
| G | P | S | K | J | N | T | E | L | L | E | R | S | M | I | L | E | D | N | L |
| C | L | R | U | H | F | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
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