Customer Service Standards
These are FSB'S Customer Service Standards!!
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ACKNOWLEDGEDIN60SEC
BUSINESSCARD
CALLANSWEREDIN3RINGS
CROSSSELL
CUSTOMERSNAME
DIRECTEDTOASEAT
EYECONTACT
GOODAFTERNOON
GOODMORNING
GREETEDPROPERLY
HAVEAWONDERFULDAY
HIMYNAMEIS
ISTHEREANYTHINGELSE
PROCESSEDACCURATLEY
SERVICESTANDARDS
SHAKEHAND
TAKEOWNERSHIP
TELLERSMILED
THANKYOU
THANKYOUFORCALLING
UNDIVIDEDATTENTION
| Z | B | T | M | K | J | E | I | H | Y | C | W | J | K | H | G | D | E | O | D |
| T | G | B | A | I | Y | M | S | V | E | A | C | J | S | A | Y | C | I | L | N |
| A | Q | J | M | U | U | X | T | Q | L | L | X | S | X | V | G | E | J | T | O |
| E | S | G | X | N | N | B | H | K | T | L | S | H | G | E | N | S | B | O | O |
| S | E | R | G | D | L | C | E | S | A | A | I | T | N | A | I | 0 | U | P | N |
| A | R | E | N | I | N | U | R | H | R | N | E | E | Y | W | L | 6 | S | I | R |
| O | V | E | I | V | E | S | E | A | U | S | M | L | C | O | L | N | I | H | E |
| T | I | T | N | I | Y | T | A | K | C | W | A | L | R | N | A | I | N | S | T |
| D | C | E | R | D | E | O | N | E | C | E | N | E | O | D | C | D | E | R | F |
| E | E | D | O | E | C | M | Y | H | A | R | Y | R | S | E | R | E | S | E | A |
| T | S | P | M | D | O | E | T | A | D | E | M | S | S | R | O | G | S | N | D |
| C | T | R | D | A | N | R | H | N | E | D | I | M | S | F | F | D | C | W | O |
| E | A | O | O | T | T | S | I | D | S | I | H | I | E | U | U | E | A | O | O |
| R | N | P | O | T | A | N | N | Q | S | N | K | L | L | L | O | L | R | E | G |
| I | D | E | G | E | C | A | G | G | E | 3 | A | E | L | D | Y | W | D | K | B |
| D | A | R | H | N | T | M | E | M | C | R | T | D | K | A | K | O | H | A | W |
| C | R | L | A | T | D | E | L | B | O | I | G | S | T | Y | N | N | U | T | C |
| F | D | Y | J | I | K | G | S | E | R | N | B | S | X | V | A | K | Q | U | R |
| Q | S | H | F | O | G | E | E | P | P | G | G | F | Y | B | H | C | M | W | Q |
| D | P | Q | J | N | M | K | T | H | X | S | A | A | H | V | T | A | S | P | C |
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