Competencies and Clusters
Definition of a Competency is: "Any motive, attitude, skill, knowledge, behaviour or other personal characteristic that is essential to perform the job".
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CLIENTSERVICE
CONFLICTMGT
COOPERATION
DEVELOPOTHERS
EFFECTIVENESS
INTEGRITY
LEADERSHIP
LISTENING
PROBLEMSOLVING
RESPONDING
SELFAWARENESS
SELFCONFIDENCE
SELFMGT
TEAMWORK
THINKING
UNDERSTANDING
| K | C | L | I | E | N | T | S | E | R | V | I | C | E | L |
| E | F | F | E | C | T | I | V | E | N | E | S | S | G | S |
| T | C | O | N | F | L | I | C | T | M | G | T | N | S | R |
| N | U | N | D | E | R | S | T | A | N | D | I | N | G | E |
| I | O | Z | E | R | Z | N | L | K | G | V | I | L | N | H |
| N | Y | I | H | D | K | Q | R | B | L | I | E | I | I | T |
| T | G | A | T | G | I | O | Y | O | G | A | B | S | D | O |
| E | D | N | A | A | W | F | S | X | D | C | N | T | N | P |
| G | L | Z | I | M | R | M | N | E | N | C | S | E | O | O |
| R | O | S | A | K | E | E | R | O | L | Y | W | N | P | L |
| I | M | E | M | L | N | S | P | T | C | F | X | I | S | E |
| T | T | K | B | K | H | I | P | O | A | F | M | N | E | V |
| Y | R | O | G | I | J | X | H | R | O | R | L | G | R | E |
| S | R | B | P | W | Q | A | D | T | F | C | P | E | T | D |
| P | S | S | E | N | E | R | A | W | A | F | L | E | S | M |
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