Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| F | S | O | P | E | R | S | I | S | T | E | N | C | Y | P | R | A | E | U | Y |
| M | T | V | U | T | R | E | M | O | T | S | U | C | E | R | O | C | X | T | X |
| Z | I | N | Q | X | N | V | X | X | R | G | U | D | X | O | I | M | S | U | Z |
| Z | N | D | E | K | I | E | H | Q | D | R | V | I | L | F | S | O | D | K | U |
| T | U | E | N | M | T | R | M | Z | R | H | L | E | I | H | C | Y | Q | G | H |
| C | N | J | T | B | E | S | T | E | N | U | A | R | F | N | R | T | P | N | Y |
| L | O | H | S | A | N | C | N | A | T | U | C | R | O | O | V | I | R | I | Y |
| I | I | O | C | J | R | T | A | M | M | A | B | I | N | G | Z | L | I | L | T |
| F | T | F | O | W | V | E | E | L | S | E | T | S | B | X | L | A | C | L | I |
| E | A | Q | K | A | C | D | S | R | P | I | U | S | X | C | A | U | E | E | L |
| T | V | C | L | R | C | Y | E | P | S | E | F | L | N | W | R | Q | P | S | A |
| I | R | U | R | I | D | M | R | I | A | U | R | J | A | I | R | D | R | S | U |
| M | E | K | Z | Q | O | G | U | C | M | L | R | L | E | V | E | E | E | S | Q |
| E | S | K | V | T | M | Q | R | O | N | Q | W | M | A | R | F | R | M | O | D |
| V | N | D | S | Q | C | O | Z | L | U | T | R | K | T | N | E | I | I | R | E |
| A | O | U | B | A | S | E | P | R | O | F | I | T | G | U | R | S | U | C | T |
| L | C | U | S | T | O | M | E | R | L | O | Y | A | L | T | Y | E | M | U | I |
| U | I | T | C | O | S | T | S | A | V | I | N | G | S | J | U | D | T | M | C |
| E | U | L | A | V | L | A | C | I | R | O | T | S | I | H | Y | T | Q | X | X |
| K | N | E | U | L | A | V | L | A | I | T | N | E | T | O | P | X | Y | N | E |
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