Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

R O Z C R O S S S E L L I N G I F A Y C
T E F T S O C N O I T I S I U Q C A I T
N M G C U S T O M E R L O Y A L T Y N N
E P V O U K G V S S W L Y U O I V E Z J
M O M N M S N N U T A X K I L Z M N E X
E T U S T Z T J E R S J D V P E O U U Y
T E I E F I E O R U M A D K C T L C X T
A N M R L T F E M D L P V A K A I I I I
T T E V G A F O G E E A L I V A R L M L
S I R A M E P K R R R P V E N T U C T A
N A P T R J V S S P E S M T A G J U N U
I L E I S D I I E R E I A M N Q S H Y Q
E V C O R A S E L R T S E C S E B Z C D
R A I N T T P A G E A U A R R Z R E G E
O L R U E M N D F N L T T B P I D R Q T
T U P N U R M I Y A H V E I L A F Y U I
S E C I E U L A V L A C I R O T S I H C
Z Y H T V R V R E M O T S U C E R O C X
Q O X S C A G C S C V H R L S Z S E S E
D E S I R E D Q U A L I T Y S L X O D I
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # C R O S S S E L L I N G # # # # #
2T # # T S O C N O I T I S I U Q C A # T
3N # # C U S T O M E R L O Y A L T Y N #
4E P # O U # # # S # # L # # # # # E # #
5M O M N # S # # # T A # # # # # M # E #
6E T U S T # T # E R S # # # # E # U # Y
7T E I E # I # O R U # A # # C # L # X T
8A N M R L # F E M # L P V A # A # I # I
9T T E V # A F O # E E A L I V # R # # L
10S I R A # E P # R R R P V E N T # # # A
11N A P T R # # S S P E S M T A G # # # U
12I L E I # # # I E R E I A M N # S # # Q
13E V C O # # S # L R T S E C # E # # # D
14R A I N # T # A # E A U A # R # R # # E
15# L R U E # N # F # L T # B # I # R # T
16# U P N # R # I # A # # E # # # F # U I
17# E C I E U L A V L A C I R O T S I H C
18# Y # T # # # R E M O T S U C E R O C X
19# # X S # # # # # # # # # # # # # # # E
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  182w
BASEPROFIT  1314nw
CONSERVATIONUNITS  43s
CORECUSTOMER  1918w
COSTSAVINGS  72se
CROSSSELLING  41e
CURRENTVALUE  2017nw
CUSTOMERLOYALTY  43e
CUSTOMERSACRIFICE  43se
DESIREDQUALITY  220e
EXCITEDQUALITY  2019n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1817w
LAPSERATE  58se
LIFETIMEVALUE  717ne
PERSISTENCY  128sw
POTENTIALVALUE  24s
PRICEPREMIUM  316n
REFERRAL  511ne
REINSTATEMENT  114n
VALUEMATRIX  917ne