Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

U V H H W E U L A V L A I T N E T O P D
C O Y Y C U S T O M E R L O Y A L T Y E
D I C G N I L L E S S S O R C U R C X S
E V N S P U M Z N C M R E Q H E K T S I
U A E C V H I T T J Q I U B M T E T E R
L L T B G B I R P L N I F O V R I Z U E
A U S S S T F S O S S R T M N N R W L D
V E I L B Z Z T T I I S H A U B W A A Q
E M S W F X R A T O U J L N H N P L V U
M A R H M S T I F C R R O E A S E X T A
I T E H D E O B E A E I Z S E F K K N L
T R P N M N Z R M P T G C R H P Y L E I
E I X E C Z O E L A Z F A A H K T J R T
F X N O M C A A V K O T L I L A P I R Y
I T S R T J C R E F E R R A L V Z S U S
L T T X V E E U T I F O R P E S A B C P
X E X R M S S G N I V A S T S O C L H F
R Y J E N M U I M E R P E C I R P T U C
M Z N O M L Y T I L A U Q D E T I C X E
K T C U S T O M E R S A C R I F I C E E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # E U L A V L A I T N E T O P D
2# # Y # C U S T O M E R L O Y A L T Y E
3# # C G N I L L E S S S O R C # R # X S
4E V N # # # # # # # # # E Q # E # T S I
5U A E # # H # # # # # I U # M # E T E R
6L L T # # # I # # # N I # O # R I # U E
7A U S # # # # S # S S # T # N N # # L D
8V E I # # # # # T I # S # A U # # A A Q
9E M S # # # # A T O U # L N # # P # V U
10M A R # # # T I # C R R O # # S # # T A
11I T E # # E O # E # E I # # E # # # N L
12T R P # M N # R # P T # C R # # # # E I
13E I # E C # O # L A # # A A # # # # R T
14F X N O # C # A V # # T # # L # # # R Y
15I T S # # # C R E F E R R A L V # # U #
16L T # # # E E # T I F O R P E S A B C #
17# # # # M S S G N I V A S T S O C L # #
18# # # E N M U I M E R P E C I R P # U #
19# # N O # # Y T I L A U Q D E T I C X E
20# T C U S T O M E R S A C R I F I C E #
Word X Y Direction
ACQUISITIONCOST  162sw
BASEPROFIT  1716w
CONSERVATIONUNITS  320ne
CORECUSTOMER  614ne
COSTSAVINGS  1717w
CROSSSELLING  153w
CURRENTVALUE  1916n
CUSTOMERLOYALTY  52e
CUSTOMERSACRIFICE  320e
DESIREDQUALITY  202s
EXCITEDQUALITY  2019w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  76se
LAPSERATE  197sw
LIFETIMEVALUE  116n
PERSISTENCY  312n
POTENTIALVALUE  191w
PRICEPREMIUM  1718w
REFERRAL  815e
REINSTATEMENT  143sw
VALUEMATRIX  24s