Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

D D P E R S I S T E N C Y W L P C K S G
E E X C I T E D Q U A L I T Y C L C T F
U S X M E E U L A V T N E R R U C R I K
L I R T E O B Y A W N F Y C V U O O N I
A R P Q E U V A M P U S A F S R R S U A
V E E L L R L A S Z S P Z T I T E S N C
L D H F I R N A L E I E O Y P X C S O Q
A Q T S E X E A V U P M R U B V U E I U
I U G S W R F I L E E R Z A P A S L T I
T A A P S L R S N R M M O N T T T L A S
N L H Z H T H A S S E I A F Z E O I V I
E I O F K F Q A L G T P T T I X M N R T
T T K R N V C T D J H A L E R T E G E I
O Y D Y L R D Q F B Q D T A F I R F S O
P S G N I V A S T S O C F E C I X A N N
J D B F E E X Z I K L C G L M E L N O C
W H I S T O R I C A L V A L U E M W C O
U C U S T O M E R L O Y A L T Y N E I S
E D P L G R X D V E N H R V B C R T N T
M I G I D T P R I C E P R E M I U M G T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D P E R S I S T E N C Y # # # # # S #
2E E X C I T E D Q U A L I T Y # # C T #
3U S X # # E U L A V T N E R R U C R I #
4L I # T E # B # A # # # # # # U O O N #
5A R # # E U V A # P # # # # S # R S U A
6V E E # # R L A S # S # # T # # E S N C
7L D # F # R N A L E # E O # # # C S O Q
8A Q # # E # E A V U P M R # # # U E I U
9I U # # # R # I L E E R # A # # S L T I
10T A # # # # R # N R M M O # T # T L A S
11N L # # # # # A S S E I A F # E O I V I
12E I # # # # # A L # T P T T I # M N R T
13T T # # # # C # # # # A L E R T E G E I
14O Y # # # R # # # # # # T A F I R # S O
15P S G N I V A S T S O C # E C I X # N N
16# # # F # # # # # # # # # # M E L # O C
17# H I S T O R I C A L V A L U E M # C O
18# C U S T O M E R L O Y A L T Y N E # S
19E # # # # # # # # # # # # # # # # T N T
20# # # # # # P R I C E P R E M I U M # T
Word X Y Direction
ACQUISITIONCOST  205s
BASEPROFIT  85se
CONSERVATIONUNITS  1917n
CORECUSTOMER  173s
COSTSAVINGS  1215w
CROSSSELLING  182s
CURRENTVALUE  173w
CUSTOMERLOYALTY  218e
CUSTOMERSACRIFICE  173sw
DESIREDQUALITY  22s
EXCITEDQUALITY  22e
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  317e
LAPSERATE  83se
LIFETIMEVALUE  1716nw
PERSISTENCY  31e
POTENTIALVALUE  115n
PRICEPREMIUM  720e
REFERRAL  25se
REINSTATEMENT  67se
VALUEMATRIX  75se