Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

Z A Q S M U I M E R P E C I R P D I U U
D E S I R E D Q U A L I T Y T O M H X T
C T X C O N S E R V A T I O N U N I T S
X I P T U T M B B U K V Y E E M Z S N O
I F E P E S G X B R M U U M M I S T B C
R O R O E R T K N Z D W F N E J G O H N
T R S T E V N O R M H G E S T O N R R O
A P I E L S O A M Z Z T F K A D I I E I
M E S N B T U W L E U E B E T M V C M T
E S T T V F B N R R R V B G S J A A O I
U A E I Y X I T Z V E S Z J N M S L T S
L B N A I M J N X D L P A Q I K T V S I
A Z C L E T A R E S P A L C E O S A U U
V W Y V I O I Y B C M X H A R G O L C Q
Y T L A Y O L R E M O T S U C I C U E C
W G F L I F E T I M E V A L U E F E R A
R Q E U L A V T N E R R U C O T M I O R
X M E E Y T I L A U Q D E T I C X E C H
X O D U Y C G N I L L E S S S O R C N E
B E O C U L A R R E F E R H E Z M F K T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # M U I M E R P E C I R P # # # #
2D E S I R E D Q U A L I T Y T # # H # T
3# T X C O N S E R V A T I O N U N I T S
4X I P T U # # # # # # # # # E # # S # O
5I F E P E S # # # # # # # # M # S T # C
6R O R O # R T # # # # # # # E # G O # N
7T R S T # # N O # # # # # # T # N R R O
8A P I E # # # A M # # # # # A # I I E I
9M E S N # # # # L E # # # # T # V C M T
10E S T T # # # # # R R # # # S # A A O I
11U A E I # # # # # # E S # # N # S L T S
12L B N A # # # # # # # P A # I # T V S I
13A # C L E T A R E S P A L C E # S A U U
14V # Y V # # # # # # # # # A R # O L C Q
15Y T L A Y O L R E M O T S U C I C U E C
16# # # L I F E T I M E V A L U E F E R A
17# # E U L A V T N E R R U C # # M I O #
18# # # E Y T I L A U Q D E T I C X E C #
19# # # # # # G N I L L E S S S O R C N E
20# # # # # L A R R E F E R # # # # # # T
Word X Y Direction
ACQUISITIONCOST  2016n
BASEPROFIT  211n
CONSERVATIONUNITS  43e
CORECUSTOMER  1918n
COSTSAVINGS  1715n
CROSSSELLING  1819w
CURRENTVALUE  1417w
CUSTOMERLOYALTY  1515w
CUSTOMERSACRIFICE  43se
DESIREDQUALITY  22e
EXCITEDQUALITY  1818w
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  183s
LAPSERATE  1313w
LIFETIMEVALUE  416e
PERSISTENCY  34s
POTENTIALVALUE  45s
PRICEPREMIUM  161w
REFERRAL  1320w
REINSTATEMENT  1514n
VALUEMATRIX  114n