Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S E C I F I R C A S R E M O T S U C O C
W T L O N O U E P G U B E L T M O U R T
W U N B R I N R F L A U S S B N E S G P
Z V Y E F E I Q A E L B O Y S T Y T C B
H I T G M O C V J A R C J E K N Y O O N
I P I I N E T U V K N R R N I E T M S M
S Z G A F N C E S O A V A M C M I E T Y
T X S F E O M A I T A Z U L C E L R S T
O A I R O I R T L T O I G Q G T A L A I
R A R R T E I P I P M M Y C M A U O V L
I U W E T S T O E E E K E E T T Q Y I A
C M F X I A N A R S E R E R V S D A N U
A I R U I U M P R G A S L Z X N E L G Q
L L Q W N F E E C E A B W A E I R T S D
V C D I O C G Z U I S K L N N E I Y T E
A X T G I X N A P L O P M Z J R S K C T
L S D R U D V T Q B A X A Q I O E O Y I
U L P O T E N T I A L V A L U E D T Q C
E O X J G P E R S I S T E N C Y Z E X X
Y G N I L L E S S S O R C E V N Q W V E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# E C I F I R C A S R E M O T S U C # #
2# T # O # # # E # # U # E # T # O U # #
3# # N # R # # # F L # U # S # N # S # #
4# # # E # E # # A E L # O # S T # T C #
5H # T # M # C V # A R C # E # N Y O O #
6I # # I # E T U V # N R R # # E T M S #
7S # # # F N C E S O # V A M # M I E T Y
8T X # # E O M A I T A # U L # E L R S T
9O # I R # I R T L T O I # # # T A L A I
10R # R R T E I P I P M M # # # A U O V L
11I U # E T S T O E E E # E # # T Q Y I A
12C # F # I A N A R S # R # R # S D A N U
13A I # U # U M P R # A # L # # N E L G Q
14L # Q # N # E E # E # B # A # I R T S D
15V C # I # C # # U # S # # # N E I Y # E
16A # T # I # # # # L # P # # # R S # # T
17L S # R # # # # # # A # A # # # E # # I
18U # P O T E N T I A L V A L U E D T # C
19E # # # # P E R S I S T E N C Y # # X X
20# G N I L L E S S S O R C # # # # # # E
Word X Y Direction
ACQUISITIONCOST  116ne
BASEPROFIT  1113nw
CONSERVATIONUNITS  181sw
CORECUSTOMER  31se
COSTSAVINGS  194s
CROSSSELLING  1320w
CURRENTVALUE  112ne
CUSTOMERLOYALTY  181s
CUSTOMERSACRIFICE  181w
DESIREDQUALITY  1717n
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  16s
LAPSERATE  1418nw
LIFETIMEVALUE  114ne
PERSISTENCY  619e
POTENTIALVALUE  318e
PRICEPREMIUM  318ne
REFERRAL  71se
REINSTATEMENT  1616n
VALUEMATRIX  1218nw