Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

C U R R E N T V A L U E O U X D N S T W
J H T N E M E T A T S N I E R Y H T A T
S O P C U S T O M E R L O Y A L T Y N R
D B C O U P R I C E P R E M I U M E B E
W E Y N Y S P C C R H N P F V L M F E F
T U C S T E T C O U O U W Q Q E A U P E
S L N E I M T O Q S X S H Y C J L N X R
O A E R L L V G M L T I S A N A Y I P R
C V T V A A O O S E X S L S V V R R R A
N L S A U V P M U Y R P A E E T N W Y L
O A I T Q T I S F F E S M V A L G Z D K
I I S I D L Z D E R N I A M I B L B W X
T T R O E K Y U L R T Y E C S N O I C K
I N E N R O K A O E A U P Z R P G C N O
S E P U I O N D F S L T Y G D I H S K G
I T V N S R V I U A Q T E T Y U F E L L
U O W I E U L A V L A C I R O T S I H F
Q P Q T D P P R E M O T S U C E R O C H
C R X S Z S A T I F O R P E S A B R D E
A E X C I T E D Q U A L I T Y O X Z I S
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1C U R R E N T V A L U E # # # # # # # #
2# # T N E M E T A T S N I E R # # # # T
3# # # C U S T O M E R L O Y A L T Y N R
4# # # O U P R I C E P R E M I U M E # E
5# E Y N Y S # C # R # # # # # # M # E F
6T U C S T # T # O # O # # # # E # U # E
7S L N E I # # O # S # S # # C # L # X R
8O A E R L # # # M # T # S A # A # I # R
9C V T V A A # # # E # S L S V # R # # A
10N L S A U # P # # # R P A E E T # # # L
11O A I T Q # # S # # E S M V A L # # # #
12I I S I D # # # E R # I A M I # L # # #
13T T R O E # # # L R T # E C # N # I # #
14I N E N R # # A # E A U # # R # G # N #
15S E P U I # N # F # L T # # # I # S # G
16I T # N S R # I # A # # E # # # F # # #
17U O # I E U L A V L A C I R O T S I H #
18Q P # T D # # R E M O T S U C E R O C #
19C # X S # # # T I F O R P E S A B # # E
20A E X C I T E D Q U A L I T Y # # # # #
Word X Y Direction
ACQUISITIONCOST  120n
BASEPROFIT  1619w
CONSERVATIONUNITS  43s
CORECUSTOMER  1918w
COSTSAVINGS  85se
CROSSSELLING  94se
CURRENTVALUE  11e
CUSTOMERLOYALTY  43e
CUSTOMERSACRIFICE  43se
DESIREDQUALITY  517n
EXCITEDQUALITY  220e
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1817w
LAPSERATE  58se
LIFETIMEVALUE  717ne
PERSISTENCY  315n
POTENTIALVALUE  218n
PRICEPREMIUM  64e
REFERRAL  203s
REINSTATEMENT  152w
VALUEMATRIX  917ne