Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

D O W E C I F I R C A S R E M O T S U C
E Q X J T U Y C N E T S I S R E P I O E
U S I E G S S C A D T U C F C U R N X V
L N R T N Z O T O J E D M F Y N S T T E
A M T R I B I C O S N L N I L E E M V Z
V U A Y L A F H N M T Q Z A R R P W J P
L I M T L S E O G O E S B V N W R I U O
A M E I E E K T J C I R A A T E E T A T
C E U L S P F H A W W T L V M F D L S E
I R L A S R S U B R I R I O I G M O E N
R P A U S O X T I O E F T S Y N W T R T
O E V Q O F G D N P Z S T Q I A G T T I
T C D D R I B U L T U L P I C U L S Z A
S I L E C T N A E C E V P A H F Q T Y L
I R Q R Q I C V E J O R M U L G Y C Y V
H P V I T E J R E F E R R A L D B C A A
N Z M S M E O E U L A V E M I T E F I L
Q R E E X C I T E D Q U A L I T Y N R U
Z N N D M I E U L A V T N E R R U C K E
Z T V G V T N E M E T A T S N I E R V H
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # E C I F I R C A S R E M O T S U C
2E # X # T U Y C N E T S I S R E P # O E
3U # I # G S S C # # # # # # # # # N X #
4L # R # N # O T O # # # # # # # S T # #
5A M T # I B # C O S # # # # # E E # # #
6V U A Y L A # # N M T # # # R R # # # P
7L I M T L S E # # O E S # V N # R # # O
8A M E I E E # T # # I R A A # E # # # T
9C E U L S P # # A # # T L V M # # # # E
10I R L A S R # # # R I R I O I # # # # N
11R P A U S O # # # O E # T S Y N # # # T
12O E V Q O F # # N P # S # # I A G # # I
13T C # D R I # U L # U # P # # U L S # A
14S I # E C T N A # C # # # A # # Q T # L
15I R # R # I C # E # # # # # L # # C Y V
16H P # I T E # R E F E R R A L # # # A A
17# # # S M # O E U L A V E M I T E F I L
18# # # E X C I T E D Q U A L I T Y # # U
19# # N D # # E U L A V T N E R R U C # E
20# T # # # T N E M E T A T S N I E R # #
Word X Y Direction
ACQUISITIONCOST  1916nw
BASEPROFIT  66s
CONSERVATIONUNITS  201sw
CORECUSTOMER  618ne
COSTSAVINGS  83se
CROSSSELLING  514n
CURRENTVALUE  1819w
CUSTOMERLOYALTY  51se
CUSTOMERSACRIFICE  201w
DESIREDQUALITY  418n
EXCITEDQUALITY  418e
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  115n
LAPSERATE  1515nw
LIFETIMEVALUE  2017w
PERSISTENCY  172w
POTENTIALVALUE  206s
PRICEPREMIUM  216n
REFERRAL  816e
REINSTATEMENT  1820w
VALUEMATRIX  312n