Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

K V A G C O R E C U S T O M E R G A E Z
L T Y J P U J E K O E E V J S L C V F E
E C N X R Q S F F R S A T G A Q J O T T
W U M E Y E D T N E L T C A U B C L I X
P R W H M Q I K O U R G S I R U M F Y E
E R H V L E U N E M N R S A S E O F U N
R E I F B B C M S I E I A T V R S L Q Y
S N U C H I A A L T T R O L P I A P F T
I T V D E T E L L I A M L E O V N E A I
S V U N R P E F O P E T S O E T I G V L
T A X I C S R N X R E A E M Y X F M S A
E L X Q S A C E S E B R I M E A R T D U
N U Y S I O W A M B Y T L O E Z L H G Q
C E O T S K C I Y I E M C A I N R T O D
Y R T T Z R J W V F U X J V N N T E Y E
C F P R I A T A I S D M C L O R N A V T
X J C F Y T I L A U Q D E R I S E D V I
B H I S T O R I C A L V A L U E Y T G C
L C O N S E R V A T I O N U N I T S X X
E Z J P O T E N T I A L V A L U E Y N E
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # C O R E C U S T O M E R # A # #
2# T # # # U # E # O # E V # # # C # # #
3# C N # R # S # F # S A T # # Q # # # T
4# U # E # E # T # E L T # A U # C # I #
5P R # # M # I # O U R G S I R U # F # E
6E R # # # E # N E M N R S A S E O # U #
7R E I # # # C M S I E I A T V R S L # Y
8S N # C # # A A L T T R O L P I A P # T
9I T # # E T # L L I A M L E # V N # A I
10S V # # R P E # O P E T S O E # # G # L
11T A # I # S R N # R E A E M Y # # # S A
12E L X # S # C E S # B R I M # A # # # U
13N U # S # O # A M # # T L # E # L # # Q
14C E O # S # C # # I E # # A # N # T # D
15Y R # T # R # # # F U # # # N # T # Y E
16C # # # I # # # I # # M # # # R # # # T
17# # # F Y T I L A U Q D E R I S E D # I
18# H I S T O R I C A L V A L U E # T # C
19# C O N S E R V A T I O N U N I T S X X
20E # # P O T E N T I A L V A L U E # # E
Word X Y Direction
ACQUISITIONCOST  181sw
BASEPROFIT  1211ne
CONSERVATIONUNITS  219e
CORECUSTOMER  51e
COSTSAVINGS  91se
CROSSSELLING  116ne
CURRENTVALUE  23s
CUSTOMERLOYALTY  51se
CUSTOMERSACRIFICE  174sw
DESIREDQUALITY  1717w
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  318e
LAPSERATE  2010nw
LIFETIMEVALUE  817ne
PERSISTENCY  15s
POTENTIALVALUE  420e
PRICEPREMIUM  15se
REFERRAL  71se
REINSTATEMENT  53se
VALUEMATRIX  132sw