Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

B E S P J C G B P V A L U E M A T R I X
D X C H C R O S S S E L L I N G F E T T
G J O I P O X B I O Y Y W I E K I T N H
S R N S F R Y C N E T S I S R E P E E D
I R S T Y I S M V B L X W Y P L M I M B
L J E O T B R S I A A M K H F E T E E J
I Y R R I J C C M K Y Q D B C M A U T K
F T V I L W O U A K O O O A O P L L A M
E I A C A L S E H S L L L S R Q T A T U
T L T A U A T E P E R P S E E B G V S I
I A I L Q R S Z W M E E I P C A V T N M
M U O V D R A F M R M T M R U I A N I E
E Q N A E E V P L P O A Q O S G T E E R
V D U L R F I A C K T R D F T D R R R P
A E N U I E N F A M S E N I O S G R V E
L T I E S R G T X B U S X T M U U U L C
U I T U E K S B Y X C P Q S E M T C F I
E C S T D M Z C P Q M A I W R B K A S R
I X X N C F E U L A V L A I T N E T O P
P E T S O C N O I T I S I U Q C A O Q V
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# E # # # # # # # V A L U E M A T R I X
2# # C H C R O S S S E L L I N G # # T T
3# # O I # # # # # # Y # # # # # # # N #
4# # N S F # Y C N E T S I S R E P E E #
5# # S T Y I # # # # L # # # # # M # M #
6L # E O T # R # # # A # # # # E # E E #
7I Y R R I # C C # # Y # # B C # # U T #
8F T V I L # O # A # O # # A O # # L A M
9E I A C A L S # # S L # L S R # # A T U
10T L T A U A T # # # R P # E E # # V S I
11I A I L Q R S # # # E E # P C # # T N M
12M U O V D R A # # R M T M R U # # N I E
13E Q N A E E V # L # O A # O S # # E E R
14V D U L R F I A # # T R # F T # # R R P
15A E N U I E N # # # S E # I O S # R # E
16L T I E S R G # # # U S # T M # U U # C
17U I T # E # S # # # C P # # E # # C # I
18E C S T D # # # # # # A # # R # # # # R
19# X X # # # E U L A V L A I T N E T O P
20# E T S O C N O I T I S I U Q C A # # #
Word X Y Direction
ACQUISITIONCOST  1720w
BASEPROFIT  148s
CONSERVATIONUNITS  32s
CORECUSTOMER  157s
COSTSAVINGS  77s
CROSSSELLING  52e
CURRENTVALUE  1817n
CUSTOMERLOYALTY  1117n
CUSTOMERSACRIFICE  1817nw
DESIREDQUALITY  517n
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  43s
LAPSERATE  1219n
LIFETIMEVALUE  16s
PERSISTENCY  174w
POTENTIALVALUE  2019w
PRICEPREMIUM  2019n
REFERRAL  616n
REINSTATEMENT  1914n
VALUEMATRIX  101e