Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

T P Z E D D M Q F S G N I V A S T S O C
N T K M K D E S I R E D Q U A L I T Y I
E B N P R I C E P R E M I U M A T G C I
M P E E Y A C Q U I S I T I O N C O S T
E H C Q M J V G W R L K A P J C I T R U
T P I O N E J J O Z U L U S P P I G X C
A O F S R I C N E G S Y C T V N C N I Y
T T I B T E L A S U C M C R U F D I R T
S E R T L O C I L I L A D N L G C L T I
N N C I L A R U F P C A O S F I B L A L
I T A F W G P I S E E I V E V I L E M A
E I S O Y J A S C T T R Q T L Y G S E U
R A R R Y U Y J E A O I L L N O B S U Q
E L E P K U P G V R L M M A R E Y S L D
F V M E Q W G R W Z A V E E N Q R O A E
E A O S O B E G O G T T A R V R T R V T
R L T A L S B P Y T G T E L C A E C U I
R U S B N M V M T G K L A K U I L T I C
A E U O Y C N E T S I S R E P E E U X X
L P C U S T O M E R L O Y A L T Y O E E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1T # # # # # # # # S G N I V A S T S O C
2N T # # # D E S I R E D Q U A L I T Y #
3E # N P R I C E P R E M I U M # # # # #
4M # E E # A C Q U I S I T I O N C O S T
5E H C # M # # # # # # # # # # # # T # #
6T P I O # E # # # # # # # # # # I G X #
7A O F S R # C # E # # # # # # N # N I Y
8T T I # T E L A # U # # # # U # # I R T
9S E R T L O C I L # L # # N # # # L T I
10N N C I # A R U F P # A O # # # # L A L
11I T A F # # P I S E E I V # # # # E M A
12E I S O # # # S C T T R # T # # # S E U
13R A R R # # # # E A O I L # N # # S U Q
14E L E P # # # # V R L M M A # E # S L D
15F V M E # # # R # # A V E E N # R O A E
16E A O S # # E # # # # T A R V R # R V T
17R L T A # S # # # # # # E L # A E C U I
18R U S B N # # # # # # # # # U # L T # C
19A E U O Y C N E T S I S R E P E # U X X
20L # C U S T O M E R L O Y A L T Y # E E
Word X Y Direction
ACQUISITIONCOST  64e
BASEPROFIT  417n
CONSERVATIONUNITS  320ne
CORECUSTOMER  35se
COSTSAVINGS  201w
CROSSSELLING  1817n
CURRENTVALUE  2018nw
CUSTOMERLOYALTY  320e
CUSTOMERSACRIFICE  320n
DESIREDQUALITY  72e
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  36se
LAPSERATE  59se
LIFETIMEVALUE  78se
PERSISTENCY  1519w
POTENTIALVALUE  26s
PRICEPREMIUM  43e
REFERRAL  113s
REINSTATEMENT  113n
VALUEMATRIX  1916n