Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

C S M J E U L A V E M I T E F I L A D T
D E S I R E D Q U A L I T Y X K Y Z Z T
T D X A C Q U I S I T I O N C O S T W N
X Y S T I N U N O I T A V R E S N O C E
C I C Z E P O T E N T I A L V A L U E M
C F R O V R R U O Y X O G W G E S G Q E
I Y E T S H N I N T T H M S D T C N C T
L O T E A T O A C O L I Z C O E Z I U A
I A A Z U M S C L E P Q F M H C I L R T
H Z R E L E E A V R P B E O Z D T L R S
L O E R B P B U V K E R R U R K L E E N
M G S U E O C D L I S P E G E P N S N I
V S P P Z F U B F A N K L M S S E S T E
G O A Y U O E O C Z V G T A I M F S V R
Y T L A Y O L R E M O T S U C U X O A D
R R P E R S I S T E N C Y G E E M R L B
L W Z X K F X N C X J G Y L W X M C U T
R T S H I S T O R I C A L V A L U E E L
P B P C O R E C U S T O M E R F W Q N S
A C E X C I T E D Q U A L I T Y U J M T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # E U L A V E M I T E F I L # # #
2D E S I R E D Q U A L I T Y # # # # # T
3# # X A C Q U I S I T I O N C O S T # N
4X # S T I N U N O I T A V R E S N O C E
5# I C # E P O T E N T I A L V A L U E M
6# # R O # R R # # # # # # # # # S G # E
7# # E T S # N I # # T # # # # T # N C T
8L # T # A T # A C # # I # # O # # I U A
9# A A # # M S # L E # # F M # # # L R T
10# # R # # # E A # R P # E O # # # L R S
11# # E R # # # U V # E R # # R # # E E N
12# # S # E # # # L I S P E # # P # S N I
13# # P # # F # # # A N # L M # # E S T E
14# # A # # # E # C # V G # A I # # S V R
15Y T L A Y O L R E M O T S U C U # O A #
16# # P E R S I S T E N C Y # # E M R L B
17# # # # # F # # # # # # # # # # M C U #
18# # # H I S T O R I C A L V A L U E E #
19# # # C O R E C U S T O M E R # # # N #
20# # E X C I T E D Q U A L I T Y # # # T
Word X Y Direction
ACQUISITIONCOST  43e
BASEPROFIT  1915nw
CONSERVATIONUNITS  194w
CORECUSTOMER  419e
COSTSAVINGS  35se
CROSSSELLING  1817n
CURRENTVALUE  197s
CUSTOMERLOYALTY  1515w
CUSTOMERSACRIFICE  194sw
DESIREDQUALITY  22e
EXCITEDQUALITY  320e
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  518e
LAPSERATE  315n
LIFETIMEVALUE  171w
PERSISTENCY  316e
POTENTIALVALUE  65e
PRICEPREMIUM  65se
REFERRAL  815nw
REINSTATEMENT  2014n
VALUEMATRIX  1114nw