Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

R A C P Y T I L A U Q D E T I C X E Z S
D E S I R E D Q U A L I T Y U K C H T V
M Y X R K A U X Q C A I Q R L I Z I W N
D T F T X C M L X R F L R R F U N S F C
O L H E E S X Q A O O E X I N U B T S R
J A X E Y R P I R V N I R F N C G O G O
P Y C B U L N P R T E C L O N S Y R N S
R O Z Q V L E A V T A M I O Y O E I I S
I L U F U S A A L S A T I C B I A C V S
C R Y X A I L V R R A M N T N P O A A E
E E E B Q U S E L V E E E S E R H L S L
P M B F E R M I R A T P T U E F A V T L
R O P I E O P E T S I A L C L P I A S I
E T D R T R S L I I T T U A S A V L O N
M S P S U N R S C E O S N E C P V U C G
I U U O O G R A M S T N R E W E X E O U
U C G C U E H E L O O A C I T M M C F M
M Y K V P G N M M S T T N O H O V E J T
K V V X X T O E P E I A F E S L P Y N W
J T N F P W R F P R L O U X D T Q G J T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # Y T I L A U Q D E T I C X E # S
2D E S I R E D Q U A L I T Y U # C H T #
3# Y X # # # U # # # # I # R # I # I # #
4# T # T # # # L # # F # R # F # N S # C
5# L # # E # X # A O # E # I # U # T S R
6# A # E # R # I R V N # R # N # # O G O
7P Y C # U # N P R T E C # O # # # R N S
8R O # Q # L E A V T A M I # Y # E I I S
9I L # # U S A A L S A T I C # I # C V S
10C R # # A I L V R R A M N T N # O A A E
11E E E B # U S E L V E E E S E R # L S L
12P M # F E # M I R A T P T U E F A V T L
13R O # # E O # E T S I A L C L P I A S I
14E T # # T R S # I I T T U A S A # L O N
15M S # S # N R S # E O S N E C # V U C G
16I U U # O # R A M # T N R E # E # E # #
17U C # C # E # E L O # A C # T # M # # #
18M # # # P # N # M # T # # O # O # E # #
19# # # # # T # E # E # # # # S # P # N #
20# # # # # # R # # # # # # # # T # # # T
Word X Y Direction
ACQUISITIONCOST  26se
BASEPROFIT  510ne
CONSERVATIONUNITS  417ne
CORECUSTOMER  189sw
COSTSAVINGS  1915n
CROSSSELLING  204s
CURRENTVALUE  161sw
CUSTOMERLOYALTY  217n
CUSTOMERSACRIFICE  217ne
DESIREDQUALITY  22e
EXCITEDQUALITY  181w
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  183s
LAPSERATE  1811sw
LIFETIMEVALUE  1814nw
PERSISTENCY  518ne
POTENTIALVALUE  1719nw
PRICEPREMIUM  17s
REFERRAL  210se
REINSTATEMENT  187sw
VALUEMATRIX  1715nw