Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

D P C C Y G N I L L E S S S O R C U M F
I D O O P O T E N T I A L V A L U E R T
T S O C N O I T I S I U Q C A X W W N S
T X V W C O S T S A V I N G S D V E T H
T N E M E T A T S N I E R V G M M I L L
T Y Y T I L A U Q D E T I C X E N V D N
Y T L A Y O L R E M O T S U C U B R F V
J Y C N E T S I S R E P Q A N L G V R A
E U L A V E M I T E F I L O M A S H E L
M U I M E R P E C I R P I Y N V N B M U
B H D U Z C N N U A E T G L B L X D O E
I I L A R R E F E R A Z N W D A Q Q T M
E T A R E S P A L V I N V Z P C H D S A
Q E K Q S W R A R X W Z Z Z E I E G U T
U Z H A C O N E U L A V T N E R R U C R
C X E X B R S X H V W W L N L O S J E I
G G O E E N B A S E P R O F I T I X R X
G C S T O L D D L X E Z R U V S B O O G
P M X C U S T O M E R S A C R I F I C E
D E S I R E D Q U A L I T Y S H A F B Y
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # G N I L L E S S S O R C # # #
2# # # # P O T E N T I A L V A L U E # T
3T S O C N O I T I S I U Q C A # # # N S
4# # # # C O S T S A V I N G S # # E T #
5T N E M E T A T S N I E R # # # M I # #
6# # Y T I L A U Q D E T I C X E N # # #
7Y T L A Y O L R E M O T S U C U # # # V
8# Y C N E T S I S R E P # A N L # # R A
9E U L A V E M I T E F I L O # A # # E L
10M U I M E R P E C I R P I # # V # # M U
11# # # # # # # # # # E T # # # L # # O E
12# # L A R R E F E R A # # # # A # # T M
13E T A R E S P A L V # # # # # C # # S A
14# # # # # # # A R # # # # # # I # # U T
15# # # # # # N E U L A V T N E R R U C R
16# # # # # R S # # # # # # # # O # # E I
17# # # # E N B A S E P R O F I T # # R X
18# # # T O # # # # # # # # # # S # # O #
19# # X C U S T O M E R S A C R I F I C E
20D E S I R E D Q U A L I T Y # H # # # #
Word X Y Direction
ACQUISITIONCOST  153w
BASEPROFIT  817e
CONSERVATIONUNITS  419ne
CORECUSTOMER  1919n
COSTSAVINGS  54e
CROSSSELLING  171w
CURRENTVALUE  1915w
CUSTOMERLOYALTY  157w
CUSTOMERSACRIFICE  419e
DESIREDQUALITY  220e
EXCITEDQUALITY  166w
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1619n
LAPSERATE  913w
LIFETIMEVALUE  139w
PERSISTENCY  128w
POTENTIALVALUE  52e
PRICEPREMIUM  1210w
REFERRAL  1012w
REINSTATEMENT  135w
VALUEMATRIX  207s