Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

J X S S H T E S C O S T S A V I N G S C
P E P R I C E P R E M I U M J E M S G T
Q C U S T O M E R L O Y A L T Y T B N L
E I B R S W D M K H A G W Q M I W E I C
Q F A S H H J A E G Q B Y B N Q M T L P
H I S T O R I C A L V A L U E E R T L O
M R E I N S T A T E M E N T C X E S E T
Y C P B P U E F M W D O E A L C M O S E
C A R Y U J Z T X F I U L V I I O C S N
N S O L M W F K Q T L P A A F T T N S T
E R F C K W L P A A E C P L E E S O O I
T E I K D S N V V R E K S U T D U I R A
S M T Z Z J R T L E F S E E I Q C T C L
I O I D I E N A B F T C R M M U E I L V
S T S X S E N J S E N N A A E A R S R A
R S C N R R Y B R R H E T T V L O I G L
E U O R E L N L E R U J E R A I C U N U
P C U T Y S P D G A E C P I L T U Q N E
A C X D P T G I Y L F L L X U Y B C P F
D E S I R E D Q U A L I T Y E I H A W B
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # # # C O S T S A V I N G S #
2# E P R I C E P R E M I U M # # # S G T
3# C U S T O M E R L O Y A L T Y T # N #
4# I B # # # # # # # # # # # # I # E I #
5# F A # # # # # # # # # # # N # M # L P
6H I S T O R I C A L V A L U E E R T L O
7# R E I N S T A T E M E N T C X E S E T
8Y C P # # # # # # # # O E A L C M O S E
9C A R # # # # # # # I U L V I I O C S N
10N S O # # # # # # T L P A A F T T N S T
11E R F # # # # # A A E # P L E E S O O I
12T E I # # # # V V R # # S U T D U I R A
13S M T # # # R T L E # # E E I Q C T C L
14I O # # # E N A # F # # R M M U E I # V
15S T # # S E N # # E # # A A E A R S # A
16R S # N R R # # # R # # T T V L O I # L
17E U O R E # # # # R # # E R A I C U # U
18P C U T # # # # # A # # # I L T # Q # E
19# C X # # # # # # L # # # X U Y # C # #
20D E S I R E D Q U A L I T Y E # # A # #
Word X Y Direction
ACQUISITIONCOST  1820n
BASEPROFIT  35s
CONSERVATIONUNITS  218ne
CORECUSTOMER  1717n
COSTSAVINGS  91e
CROSSSELLING  1913n
CURRENTVALUE  219ne
CUSTOMERLOYALTY  23e
CUSTOMERSACRIFICE  218n
DESIREDQUALITY  220e
EXCITEDQUALITY  166s
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  26e
LAPSERATE  139s
LIFETIMEVALUE  158s
PERSISTENCY  118n
POTENTIALVALUE  205s
PRICEPREMIUM  32e
REFERRAL  1012s
REINSTATEMENT  27e
VALUEMATRIX  149s