Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

E Y X T S X L A R R E F E R S Y S A Q D
C U S T O M E R L O Y A L T Y T D F F E
I E U L A V L A C I R O T S I H K G X S
F A V C R O S S S E L L I N G X O T W I
I I B A S E P R O F I T U E L I E P Q R
R V D J L N Y F W F O N L U V R X R T E
C T X C D U G Y Q S O Z Y L N E C I U D
A M V E D N E L P I G C I A R I I C M Q
S G R X H I E M T I N F L V E N T E C U
R R Y Z X D P A A E E R S L M S E P U A
E S R F M C V E T T E T A A O T D R R L
M Y X X B R Y S I P R P H I T A Q E R I
O P C F E C I M L V S I M T S T U M E T
T P F S D S E A A E X Y X N U E A I N Y
S Q N P R V C K R D H W I E C M L U T C
U O R E A E B A V A Y E G T E E I M V I
C D P L M P T U U D V P T O R N T O A I
K E U E Q E J O E V W D Z P O T Y B L Q
D E N A C Q U I S I T I O N C O S T U Z
N T C O S T S A V I N G S Z P C D F E G
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1E # # # # # L A R R E F E R # # S # # D
2C U S T O M E R L O Y A L T Y T # # # E
3I E U L A V L A C I R O T S I H # # X S
4F # V C R O S S S E L L I N G # # T # I
5I # B A S E P R O F I T U E # # E P # R
6R # # # L # # # # # # N # U # R X R # E
7C # # # # U # # # # O # Y L N E C I # D
8A # # # # # E # # I # C I A R I I C # Q
9S # # # # # # M T # N F L V E N T E C U
10R # # # # # # A A E E R # L M S E P U A
11E # # # # # V # T T E # A A O T D R R L
12M # # # # R # S I P R P # I T A Q E R I
13O # # # E # I M L # S I # T S T U M E T
14T # # S # S E A # E # # X N U E A I N Y
15S # N # R V C # R # # # # E C M L U T #
16U O # E A E # A # # # # # T E E I M V #
17C # P L M # T # # # # # # O R N T # A #
18# # U E # E # # # # # # # P O T Y # L #
19# E N A C Q U I S I T I O N C O S T U #
20# T C O S T S A V I N G S # # # # # E #
Word X Y Direction
ACQUISITIONCOST  419e
BASEPROFIT  45e
CONSERVATIONUNITS  117ne
CORECUSTOMER  1519n
COSTSAVINGS  320e
CROSSSELLING  44e
CURRENTVALUE  199s
CUSTOMERLOYALTY  12e
CUSTOMERSACRIFICE  117n
DESIREDQUALITY  202s
EXCITEDQUALITY  175s
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  153w
LAPSERATE  1410sw
LIFETIMEVALUE  147sw
PERSISTENCY  317ne
POTENTIALVALUE  1418n
PRICEPREMIUM  185s
REFERRAL  141w
REINSTATEMENT  166s
VALUEMATRIX  34se