Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

P D M S E U L A V E M I T E F I L T L E
O E I D T Z D U R E M O T S U C E R O C
T S X A H I S T O R I C A L V A L U E I
E I Q T C A N P E R S I S T E N C Y H F
N R Z W E Q A U Y W G S S B G T L Q J I
T E M Z V R U T N E M E T A T S N I E R
I D L D S O N I A O O J K R A L S W V C
A Q M L D R F A S S I V X J Z J D Y J A
L U K O T H L K L I G T K H R W L P R S
V A L A R R E F E R T N A L C H A Q L R
A L F K N E I W T P E I I V R I K J T E
L I Z C U Z N F Q F I P O V R A B Y C M
U T K F E T A R E S P A L N A E B K O O
E Y M K R O K O Q B M P R A C S S N P T
Y T L A Y O L R E M O T S U C O T N W S
P U Y T I L A U Q D E T I C X E S S O U
M U I M E R P E C I R P B P D L M T O C
P Z N O M Q L T I F O R P E S A B E P C
C U R R E N T V A L U E M A T R I X N Y
V H E O G N I L L E S S S O R C X U B T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1P D # S E U L A V E M I T E F I L # # E
2O E # # T # # # R E M O T S U C E R O C
3T S X A H I S T O R I C A L V A L U E I
4E I # T C # N P E R S I S T E N C Y # F
5N R # # E Q # U # # # # # # # # # # # I
6T E # # # R U T N E M E T A T S N I E R
7I D # # # # N I # O # # # # # # # # # C
8A Q # # # # # A S S I # # # # # # # # A
9L U # # # # # # L I G T # # # # # # # S
10V A L A R R E F E R T N A # # # # # # R
11A L # # # # # # # # E I I V # # # # # E
12L I # # # # # # # # # P O V R # # # # M
13U T # # E T A R E S P A L N A E # # # O
14E Y # # # # # # # # # # # A C S S # # T
15Y T L A Y O L R E M O T S U C O T N # S
16# # Y T I L A U Q D E T I C X E S S O U
17M U I M E R P E C I R P # # # # M T O C
18# # # # # # # T I F O R P E S A B E # C
19C U R R E N T V A L U E M A T R I X N #
20# # # # G N I L L E S S S O R C # # # T
Word X Y Direction
ACQUISITIONCOST  43se
BASEPROFIT  1618w
CONSERVATIONUNITS  2017nw
CORECUSTOMER  202w
COSTSAVINGS  2018nw
CROSSSELLING  1620w
CURRENTVALUE  119e
CUSTOMERLOYALTY  1515w
CUSTOMERSACRIFICE  2017n
DESIREDQUALITY  22s
EXCITEDQUALITY  1616w
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  63e
LAPSERATE  1313w
LIFETIMEVALUE  171w
PERSISTENCY  84e
POTENTIALVALUE  11s
PRICEPREMIUM  1217w
REFERRAL  1010w
REINSTATEMENT  206w
VALUEMATRIX  819e