Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| E | C | I | F | I | R | C | A | S | R | E | M | O | T | S | U | C | S | E | N |
| D | T | O | H | O | S | E | X | N | Q | E | O | E | F | X | E | O | T | U | S |
| E | F | N | N | I | R | U | I | H | G | Q | O | Q | U | X | U | S | G | L | P |
| S | T | C | E | S | S | R | G | N | H | U | L | U | C | B | L | T | M | A | Z |
| I | P | S | R | M | E | T | K | F | S | Q | S | O | W | B | A | S | T | V | Y |
| R | X | E | O | O | E | R | O | Y | I | T | H | J | Q | H | V | A | K | T | D |
| E | E | I | R | C | S | C | V | R | Z | M | A | Y | Y | P | E | V | Y | N | Y |
| D | B | F | R | S | N | S | A | A | I | R | F | T | V | W | M | I | K | E | T |
| Q | A | H | E | T | I | O | S | L | T | C | R | K | E | K | I | N | W | R | I |
| U | S | U | W | R | A | S | I | E | P | I | A | M | F | M | T | G | Z | R | L |
| A | E | E | T | W | R | M | T | T | L | E | O | L | C | K | E | S | O | U | A |
| L | P | T | X | K | U | A | E | E | I | L | R | N | V | F | F | N | Z | C | U |
| I | R | A | Y | R | J | R | L | U | N | S | I | L | U | A | I | O | T | S | Q |
| T | O | R | O | J | Z | P | K | T | L | C | I | N | A | N | L | F | M | N | D |
| Y | F | E | X | R | W | S | V | I | M | A | Y | U | G | N | I | U | I | N | E |
| L | I | S | Q | B | H | W | F | X | D | J | V | A | Q | M | R | T | E | X | T |
| U | T | P | R | E | M | O | T | S | U | C | E | R | O | C | W | E | S | V | I |
| W | O | A | O | C | U | S | T | O | M | E | R | L | O | Y | A | L | T | Y | C |
| E | U | L | A | V | L | A | I | T | N | E | T | O | P | B | Z | E | B | X | X |
| T | L | M | Y | M | U | I | M | E | R | P | E | C | I | R | P | P | T | E | E |
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