Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| I | D | Q | Y | I | L | E | U | L | A | V | L | A | I | T | N | E | T | O | P |
| Z | E | R | E | F | G | N | I | L | L | E | S | S | S | O | R | C | D | L | S |
| C | S | X | B | C | O | R | E | C | U | S | T | O | M | E | R | Y | S | C | T |
| U | I | I | T | H | I | S | T | O | R | I | C | A | L | V | A | L | U | E | I |
| R | R | H | Q | E | Y | F | U | C | O | S | T | S | A | V | I | N | G | S | N |
| R | E | P | X | R | R | E | I | N | S | T | A | T | E | M | E | N | T | T | U |
| E | D | H | J | U | U | N | F | R | A | V | E | I | G | R | A | P | H | M | N |
| N | Q | C | Y | H | C | X | A | I | C | L | O | T | L | U | O | L | C | E | O |
| T | U | C | E | P | B | W | E | L | H | A | I | A | C | U | I | U | Y | C | I |
| V | A | L | A | R | R | E | F | E | R | T | S | F | B | W | U | I | C | B | T |
| A | L | S | O | Z | A | V | Q | Q | M | E | N | R | Y | P | A | T | N | K | A |
| L | I | P | D | P | I | T | L | E | M | H | P | Q | E | R | L | Q | E | C | V |
| U | T | N | I | E | T | A | R | E | S | P | A | L | D | M | R | J | T | X | R |
| E | Y | D | W | O | T | I | F | O | R | P | E | S | A | B | O | M | S | Y | E |
| Y | T | L | A | Y | O | L | R | E | M | O | T | S | U | C | U | T | I | O | S |
| V | I | Y | T | I | L | A | U | Q | D | E | T | I | C | X | E | F | S | Q | N |
| P | X | U | N | J | X | I | R | T | A | M | E | U | L | A | V | M | R | U | O |
| L | B | D | I | J | L | I | F | E | T | I | M | E | V | A | L | U | E | L | C |
| R | T | P | C | M | N | M | U | I | M | E | R | P | E | C | I | R | P | N | E |
| P | R | A | C | Q | U | I | S | I | T | I | O | N | C | O | S | T | I | P | T |
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