Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| E | U | L | A | V | E | M | I | T | E | F | I | L | D | U | L | O | K | L | C |
| D | E | S | I | R | E | D | Q | U | A | L | I | T | Y | L | V | D | W | T | R |
| V | C | X | O | R | E | F | E | R | R | A | L | H | C | E | Y | Y | M | S | W |
| P | U | O | T | D | E | R | C | L | S | A | P | E | F | E | T | U | C | O | H |
| O | S | R | N | E | A | M | B | Y | P | P | X | Y | U | A | I | I | U | C | R |
| T | T | C | J | S | R | Q | O | S | P | R | Q | L | K | Y | L | P | R | N | F |
| E | O | O | I | V | E | N | E | T | J | L | A | L | K | U | A | R | R | O | J |
| N | M | S | L | G | A | R | A | J | S | V | Q | H | K | G | U | I | E | I | K |
| T | E | T | G | D | A | L | V | L | L | U | D | J | V | Z | Q | C | N | T | Y |
| I | R | S | R | T | X | H | U | A | R | X | C | U | Y | R | D | E | T | I | C |
| A | S | A | E | K | V | U | C | E | T | E | A | E | X | I | E | P | V | S | N |
| L | A | V | K | T | A | I | Z | X | M | I | P | B | R | T | T | R | A | I | E |
| V | C | I | U | V | R | M | S | K | M | A | O | L | J | O | I | E | L | U | T |
| A | R | N | R | O | G | D | O | K | K | M | T | N | A | L | C | M | U | Q | S |
| L | I | G | T | Z | N | M | N | G | X | N | J | R | U | C | X | I | E | C | I |
| U | F | S | T | I | F | O | R | P | E | S | A | B | I | N | E | U | S | A | S |
| E | I | O | W | K | M | L | Q | P | C | H | B | M | Y | X | I | M | I | Z | R |
| H | C | U | S | T | O | M | E | R | L | O | Y | A | L | T | Y | T | E | C | E |
| K | E | G | N | I | L | L | E | S | S | S | O | R | C | Q | Z | G | S | N | P |
| J | A | T | N | E | M | E | T | A | T | S | N | I | E | R | V | E | I | E | T |
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