Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| B | J | F | K | C | U | R | R | E | N | T | V | A | L | U | E | F | P | P | P |
| D | I | O | N | T | U | Y | T | I | L | A | U | Q | D | E | T | I | C | X | E |
| E | W | I | Y | K | S | A | T | J | Y | M | X | K | Q | G | Z | O | V | X | W |
| U | D | Q | A | T | N | O | R | N | E | Q | L | F | N | R | R | M | T | I | S |
| L | E | T | S | V | L | Y | C | O | E | H | C | I | O | E | E | E | Y | R | T |
| A | S | U | Z | A | K | A | K | N | T | M | L | O | C | J | R | T | P | T | I |
| V | I | C | L | I | L | O | Y | I | O | L | E | U | M | N | M | E | C | A | N |
| L | R | O | I | A | A | I | G | O | E | I | S | T | A | B | R | T | P | M | U |
| A | E | S | I | Q | V | K | F | S | L | T | T | L | A | S | N | R | D | E | N |
| I | D | T | O | B | T | L | S | E | O | R | R | I | I | T | I | G | L | U | O |
| T | Q | S | O | G | A | S | A | M | T | E | E | S | S | C | S | U | G | L | I |
| N | U | A | P | P | O | S | E | C | P | I | T | M | E | I | Y | N | A | A | T |
| E | A | V | Y | R | L | R | E | L | I | E | M | P | O | P | U | P | I | V | A |
| T | L | I | C | P | Y | A | A | P | N | R | R | E | N | T | S | Q | M | E | V |
| O | I | N | C | H | O | C | R | C | R | E | O | Y | V | E | S | R | C | D | R |
| P | T | G | D | T | E | B | Y | R | M | O | Q | T | R | A | Q | U | K | A | E |
| S | Y | S | L | M | K | S | Y | I | E | Y | F | A | S | D | L | V | C | W | S |
| I | N | F | E | O | L | W | U | E | H | F | T | I | A | I | B | U | U | W | N |
| M | X | N | X | S | U | M | U | Q | H | E | E | F | T | Q | H | L | E | M | O |
| N | T | B | E | C | I | F | I | R | C | A | S | R | E | M | O | T | S | U | C |
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