Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| C | S | E | C | I | F | I | R | C | A | S | R | E | M | O | T | S | U | C | F |
| O | T | N | H | U | M | P | B | E | N | X | V | Z | E | H | N | H | G | O | E |
| S | G | N | B | I | S | Y | X | A | I | M | P | H | R | V | A | S | N | N | U |
| T | J | P | E | Q | S | T | C | U | S | N | W | D | L | F | K | J | Q | S | L |
| S | B | E | T | M | E | T | O | N | U | E | S | C | P | C | T | J | H | E | A |
| A | N | T | F | F | E | U | O | M | E | H | P | T | K | H | L | T | C | R | V |
| V | L | A | F | S | F | C | L | R | E | T | R | R | A | Q | X | W | I | V | L |
| I | U | R | R | B | T | S | A | A | I | R | S | J | O | T | P | I | Y | A | A |
| N | Z | E | K | X | Y | V | L | L | V | C | L | I | A | F | E | D | N | T | I |
| G | X | S | R | Q | V | L | L | J | P | T | A | O | S | F | I | M | T | I | T |
| S | W | P | R | Z | C | K | Y | L | E | E | N | L | Y | R | I | T | E | O | N |
| Z | P | A | N | L | A | R | R | E | F | E | R | E | V | A | E | O | E | N | E |
| E | U | L | A | V | E | M | I | T | E | F | I | L | R | A | L | P | E | U | T |
| V | A | L | U | E | M | A | T | R | I | X | Y | Z | A | R | L | T | C | N | O |
| L | M | U | I | M | E | R | P | E | C | I | R | P | B | N | U | U | Y | I | P |
| T | S | O | C | N | O | I | T | I | S | I | U | Q | C | A | R | C | E | T | Z |
| Y | C | Q | A | Y | T | I | L | A | U | Q | D | E | R | I | S | E | D | S | W |
| R | W | R | E | M | O | T | S | U | C | E | R | O | C | D | Z | C | T | Y | M |
| U | C | R | O | S | S | S | E | L | L | I | N | G | S | G | T | A | P | X | U |
| G | O | I | L | G | H | Y | T | I | L | A | U | Q | D | E | T | I | C | X | E |
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