Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| V | Y | D | F | R | E | M | O | T | S | U | C | E | R | O | C | I | O | H | D |
| A | T | S | O | C | N | O | I | T | I | S | I | U | Q | C | A | G | C | J | E |
| C | U | R | R | E | N | T | V | A | L | U | E | F | M | J | H | N | Z | X | S |
| C | U | S | T | O | M | E | R | S | A | C | R | I | F | I | C | E | T | P | I |
| O | C | R | O | S | S | S | E | L | L | I | N | G | S | U | A | E | I | X | R |
| N | O | I | E | P | D | X | J | K | Z | F | D | T | S | P | R | X | E | I | E |
| S | S | G | O | J | V | M | K | U | L | B | O | T | E | N | E | C | U | R | D |
| E | T | O | I | C | Q | S | H | E | M | R | O | R | A | R | I | I | L | T | Q |
| R | S | R | N | C | M | I | B | K | I | M | S | L | L | L | N | T | A | A | U |
| V | A | R | B | G | N | F | T | C | E | I | R | A | D | J | S | E | V | M | A |
| A | V | T | S | C | D | E | A | R | S | E | E | P | R | V | T | D | L | E | L |
| T | I | E | C | G | F | L | L | T | P | P | F | S | H | B | A | Q | A | U | I |
| I | N | U | O | C | V | O | E | L | J | V | E | E | R | I | T | U | I | L | T |
| O | G | S | A | A | Y | N | A | S | I | I | R | R | I | B | E | A | T | A | Y |
| N | S | D | L | A | C | C | S | J | V | S | R | A | R | A | M | L | N | V | M |
| U | H | U | L | Y | E | M | A | E | O | M | A | T | P | M | E | I | E | A | V |
| N | E | T | V | M | S | S | Z | K | L | N | L | E | L | L | N | T | T | L | W |
| I | Y | I | E | U | L | B | A | S | E | P | R | O | F | I | T | Y | O | P | B |
| T | B | N | E | U | L | A | V | E | M | I | T | E | F | I | L | R | P | V | G |
| S | T | S | Z | J | P | R | I | C | E | P | R | E | M | I | U | M | S | G | Q |
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