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ACAS
APPEARANCE
BUYING
CLEANLINESS
CLOSED
COMPLAINTS
EMPATHY
EMPLOYEE
FEEDBACK
GREETING
LANGUAGE
LISTENING
LOYALTY
MORALE
OPEN
POLICIES
POSITIVE
PRESENTATION
PROBING
PROCEDURES
PROMOTIONS
RAPPORT
REFUNDS
RESTRICTED
RETAIL
SATISFIED
STANDARDS
SURVEYS
TARGETS
TRAINING
T L J Y O X X H U G A V K O T Q B D M E
X E X C C V D A T X W U H I N Y Z Y Y Y
L V Q E O M U E C G L T E B E V A U N W
W P M G C W N F X T W E S A P N S O E G
G P P N O G H S N O I T O M O R P F J X
N E C I C B D E T C I R T S E R J E M Z
I N V T X S S S E N I L N A E L C E V S
Y W L E T S D R A D N A T S I O L D M P
U Y B E L E E Y O L P M E S M Y O B N L
B Q Y R E F U N D S N N T P R L S A G D
Y Y F G N I N I A R T E L R R C E C W I
E C N A R A E P P A N A A O A O D K F D
E L A R O M O O T I I S N C Y P B F V Q
U P E P P L S I N N X T G E A A P I F V
M P M A I I O G T Y E E U D L S L O N J
O Q T C T N L S J Z I G A U R Y E T R G
F H I I I U L I A T E R G R M K G J Y T
Y E V N C V S Q P D G A E E V B W D N O
S E X I R D E I F S I T A S U R V E Y S
P L D V D X T E V Y G W D J Q R I V A S
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