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ACAS
APPEARANCE
BUYING
CLEANLINESS
CLOSED
COMPLAINTS
EMPATHY
EMPLOYEE
FEEDBACK
GREETING
LANGUAGE
LISTENING
LOYALTY
MORALE
OPEN
POLICIES
POSITIVE
PRESENTATION
PROBING
PROCEDURES
PROMOTIONS
RAPPORT
REFUNDS
RESTRICTED
RETAIL
SATISFIED
STANDARDS
SURVEYS
TARGETS
TRAINING
Z Y D H S Y W E U N T A R G E T S F Z S
A Y S S D V G C G R U B O S E T D N E S
E Z C J N A J L O X C D P U P N E G Z I
H C X G U N V P T B U Y I N G P B I W U
D M N G F F P S N O I T O M O R P K H V
L H N A E A D E T C I R T S E R D D W A
Y A Z P R F S S E N I L N A E L C U P L
L Z Q T E A V S Y E V R U S I A O M X S
O F Y H L E E Y O L P M E S T B M N Q W
Y G N I B O R P H P O N T T D V P G X O
A E V I T I S O P R T E Z E F R L G N Y
L E J N V P N O A A N R I P O L A N P I
T O H P P J L L T I C F A C S W I I D K
Y C F B J I E I N L S A E I F W N T N Y
P R Y P C V O G H I E D S E N P T E W Z
H K W I L N V E T T U B Y J D I S E Z H
Q N E L O Z L A B R E T A I L B N R V V
D S F S S C S Y E M P A T H Y P A G T K
W U N Y E X X S T A N D A R D S T C I R
P S R P D D A N T H L T K Y C T S M K C
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