Basic Conversation Skills
Putting It All Together
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CLARIFICATION
CLOSING
CONVERSATION
DISCLOSURE
ENDING
FRIENDLY
INITIATING
LISTENING
LOCATION
NONVERBAL
PEOPLE
QUESTIONS
SITUATION
TOPICS
VERBAL
| B | J | J | N | I | G | W | X | Z | A | A | S | Y | L | Y |
| I | B | G | P | Y | N | P | D | P | M | S | R | A | N | N |
| O | N | X | A | S | I | O | W | E | C | H | B | O | O | Q |
| P | O | H | F | R | T | S | N | I | P | R | I | I | S | U |
| Q | I | D | Z | N | A | D | P | I | E | T | T | B | J | E |
| W | T | N | W | O | I | O | B | V | A | A | G | N | E | S |
| Q | A | O | J | N | T | C | N | C | U | Z | W | S | L | T |
| B | S | I | G | O | I | O | I | T | Q | I | B | I | P | I |
| J | R | T | K | W | N | F | I | P | N | X | W | C | O | O |
| P | E | A | F | D | I | S | C | L | O | S | U | R | E | N |
| X | V | C | I | R | S | Z | L | A | Z | I | T | H | P | S |
| N | N | O | A | G | Q | P | Y | C | K | C | T | F | L | D |
| S | O | L | I | S | T | E | N | I | N | G | N | D | I | T |
| I | C | L | O | S | I | N | G | F | F | V | N | Y | P | J |
| J | Y | B | F | R | I | E | N | D | L | Y | N | T | X | S |
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