Basic Conversation Skills
Putting It All Together
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CLARIFICATION
CLOSING
CONVERSATION
DISCLOSURE
ENDING
FRIENDLY
INITIATING
LISTENING
LOCATION
NONVERBAL
PEOPLE
QUESTIONS
SITUATION
TOPICS
VERBAL
| X | N | I | I | E | W | B | E | P | X | Y | L | T | Q | X |
| L | N | O | P | A | E | L | P | O | E | P | V | Q | V | S |
| Q | A | O | I | T | N | R | O | U | R | V | V | B | N | G |
| I | N | B | I | T | C | Y | Q | D | U | D | A | K | O | Q |
| W | S | L | R | T | A | K | J | C | S | E | P | G | I | Y |
| K | U | C | E | E | A | U | N | J | O | N | A | N | T | L |
| L | I | E | I | U | V | C | T | W | L | D | D | I | A | D |
| S | F | N | O | P | L | N | I | I | C | I | S | N | S | N |
| H | V | G | F | X | O | S | O | F | S | N | J | E | R | E |
| G | N | I | T | A | I | T | I | N | I | G | L | T | E | I |
| X | Z | D | D | R | L | I | E | L | D | R | P | S | V | R |
| B | Q | U | E | S | T | I | O | N | S | I | A | I | N | F |
| D | R | J | R | N | N | O | I | T | A | C | O | L | O | D |
| O | P | Z | W | I | O | L | G | N | I | S | O | L | C | Y |
| X | G | L | K | S | X | K | Y | P | R | A | E | G | Z | T |
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