Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Y | P | U | T | C | I | N | A | P | T | N | O | D | C |
| L | D | T | V | Z | C | P | W | X | U | V | G | E | O | Z |
| V | T | B | A | Y | A | A | S | U | Y | M | P | N | N | E |
| N | X | V | S | K | N | H | T | G | C | V | T | W | T | U |
| O | E | H | W | P | E | X | X | N | N | R | N | R | A | Y |
| I | A | V | G | U | Y | O | Y | H | O | Y | J | U | S | J |
| T | I | A | Z | J | D | B | W | L | J | C | Q | C | S | J |
| S | Y | H | T | A | P | M | E | N | I | X | E | E | U | Q |
| E | O | O | O | E | M | M | J | P | E | S | Q | Y | M | A |
| U | D | L | L | B | O | L | J | F | A | R | T | X | E | X |
| Q | S | I | U | T | F | T | F | R | G | T | S | E | J | F |
| K | M | O | I | T | C | D | K | X | Z | R | I | H | N | B |
| S | S | O | S | C | I | H | U | D | W | M | R | E | I | Q |
| A | N | G | K | S | P | O | T | K | F | B | H | K | N | P |
| J | R | X | D | P | V | U | N | M | J | H | U | K | U | T |
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