Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | E | K | Y | T | S | S | U | C | P | A | X | O | T | L |
| Y | N | B | B | I | Q | T | Z | A | R | O | N | N | I | W |
| H | N | O | O | I | Z | U | E | H | S | T | U | O | L | Y |
| T | Q | A | I | Z | A | Q | V | J | J | A | M | D | I | X |
| A | M | Q | N | T | U | T | R | L | S | K | O | O | T | A |
| P | B | L | R | O | O | S | E | K | T | E | V | N | E | Q |
| M | W | Y | T | E | S | M | Q | B | Y | O | I | T | M | N |
| E | E | R | V | U | L | U | E | E | R | W | E | P | U | O |
| E | J | M | L | D | E | P | C | L | F | N | V | A | S | I |
| C | T | D | S | S | A | O | I | M | O | E | B | N | S | T |
| U | I | L | T | T | N | S | Z | Y | S | R | J | I | A | U |
| B | S | I | I | T | T | E | L | I | M | S | T | C | T | L |
| Y | O | E | A | E | T | H | L | R | L | H | M | N | N | O |
| N | N | C | N | Y | W | K | K | J | M | I | D | V | O | S |
| T | T | A | D | O | I | X | Y | I | A | P | N | D | D | C |
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