Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | S |
| D | O | N | T | A | S | S | U | M | E | Y | F | S | Y | O |
| N | Q | N | D | X | P | M | F | M | X | E | O | K | G | L |
| J | M | K | T | F | F | E | I | F | G | C | M | Q | D | U |
| F | I | H | B | R | I | P | Z | L | W | O | L | U | O | T |
| K | Y | U | Y | G | O | F | X | L | E | N | L | E | N | I |
| W | N | E | T | S | I | L | Q | B | O | T | V | S | T | O |
| T | N | E | I | T | A | P | E | B | G | A | W | T | P | N |
| O | C | Q | W | R | O | M | Q | M | R | C | Y | I | A | U |
| B | Q | X | C | O | P | B | C | B | O | T | K | O | N | D |
| I | R | K | G | A | F | A | X | T | Q | T | P | N | I | Z |
| M | K | Y | T | O | X | T | W | Q | V | Z | I | V | C | P |
| Y | W | H | J | U | D | F | K | J | C | A | X | O | Q | L |
| R | Y | F | F | C | G | W | D | A | U | T | W | N | N | B |
| B | B | R | R | P | E | K | W | P | K | N | E | R | P | H |
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