Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | M | T | E | J | Y |
| X | O | X | P | F | Y | E | V | M | D | B | N | G | C | H |
| D | N | N | D | T | C | A | T | N | O | C | E | Y | E | T |
| W | T | M | T | N | G | N | X | F | E | O | I | M | G | A |
| G | A | V | L | R | Y | V | T | L | J | S | T | G | P | P |
| L | S | J | W | J | O | K | C | P | V | F | A | G | V | M |
| Y | S | N | F | W | H | L | V | M | B | H | P | N | S | E |
| S | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| V | M | N | T | O | U | O | Y | M | W | V | B | W | S | Q |
| X | E | N | E | T | S | I | L | E | O | K | L | V | K | I |
| D | X | L | Q | W | Q | M | L | U | M | T | J | S | Z | T |
| F | F | Q | E | X | U | I | O | A | T | K | I | B | Q | C |
| T | Y | T | Y | P | M | X | H | S | E | I | R | O | Y | I |
| N | O | I | T | S | E | U | Q | K | S | A | O | O | N | H |
| F | S | W | U | V | Y | J | B | A | W | Z | A | N | W | M |
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