Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | W | N | O | I | T | U | L | O | S | Z | D | G | V |
| Y | N | T | J | H | Y | C | R | Y | W | O | I | Q | N | X |
| O | Y | E | A | S | K | Q | U | E | S | T | I | O | N | W |
| F | N | W | I | K | H | S | V | F | E | B | I | S | O | D |
| L | O | E | L | T | E | X | V | G | P | T | L | N | X | Z |
| N | E | L | T | L | A | O | Y | Y | O | N | Y | I | F | G |
| D | M | Y | N | S | J | P | W | M | U | H | E | L | S | T |
| I | U | N | E | S | I | C | E | N | N | Y | L | F | T | W |
| B | S | K | O | C | L | L | M | B | E | E | I | R | K | C |
| P | S | P | F | R | O | N | P | P | P | R | M | S | I | H |
| E | A | P | M | R | V | N | A | S | Q | X | S | F | Y | I |
| B | T | D | T | T | Y | M | T | I | V | Q | C | H | I | M |
| D | N | N | W | F | A | H | H | A | F | N | V | D | I | Z |
| I | O | O | U | U | P | O | Y | Y | C | S | P | X | J | P |
| C | D | O | N | T | P | A | N | I | C | T | V | T | H | W |
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