Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | E | Q | T | Z | H | S | T | O | B | Z | G | I | I | U |
| A | Y | U | H | H | D | Z | N | V | Z | Q | T | Y | N | T |
| D | V | H | L | P | M | D | E | K | Y | Q | E | O | J | A |
| Z | X | S | T | I | X | N | I | N | C | Y | I | I | S | K |
| R | A | N | R | A | X | K | T | V | G | T | F | K | M | E |
| U | D | D | H | P | P | C | A | I | O | S | Q | H | I | O |
| P | N | F | B | I | N | M | P | M | Y | U | Y | T | L | W |
| T | C | A | T | N | O | C | E | Y | E | C | S | U | E | N |
| X | N | E | T | S | I | L | B | S | Q | M | Q | P | F | E |
| T | D | B | N | Y | O | T | T | Q | H | N | S | L | U | R |
| O | X | T | P | R | R | I | N | O | I | T | U | L | O | S |
| W | P | L | T | X | O | A | G | Z | W | W | M | N | A | H |
| S | B | N | G | N | Y | C | V | Y | O | Z | M | T | M | I |
| D | O | N | T | A | S | S | U | M | E | T | C | U | S | P |
| C | Z | Y | I | L | B | D | O | N | T | P | A | N | I | C |
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