Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | A | S | K | Q | U | E | S | T | I | O | N | Q | N |
| D | O | N | T | A | S | S | U | M | E | O | Z | N | H | L |
| O | W | N | O | A | M | Y | N | N | T | B | X | S | V | W |
| N | H | O | T | W | V | X | L | R | K | N | O | F | C | U |
| T | I | W | Z | R | K | C | I | W | D | M | S | G | O | M |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | H |
| A | Q | I | J | Y | S | L | B | H | M | E | M | O | P | S |
| N | S | K | V | E | D | I | E | K | T | P | I | I | O | J |
| I | S | X | N | C | G | S | P | M | S | T | A | L | L | R |
| C | P | Q | O | O | C | T | A | P | O | I | U | T | Z | E |
| O | S | R | N | N | B | E | T | Z | Q | T | N | G | H | Y |
| Y | H | Q | V | T | X | N | I | U | I | I | I | N | K | Y |
| B | C | X | L | A | J | U | E | O | N | U | V | O | E | Y |
| M | W | B | G | C | L | Q | N | X | P | B | B | D | N | J |
| I | E | Y | Q | T | O | W | T | U | T | A | F | R | T | E |
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