Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | E | Y | O | P | D | P | T | B | Y | N | M | L | L | G |
| Y | Y | N | R | A | M | G | N | P | W | M | R | Z | N | F |
| I | I | H | Q | U | M | T | E | F | H | O | L | O | N | E |
| P | N | H | T | Z | J | Z | I | O | F | O | I | L | N | C |
| F | S | E | Z | A | P | G | T | V | M | T | Y | O | X | T |
| H | E | O | T | B | P | H | A | N | O | H | I | L | C | A |
| J | M | G | L | S | S | M | P | M | B | T | S | A | A | V |
| C | U | N | O | U | I | C | E | K | S | W | T | Z | P | D |
| Q | S | R | O | I | T | L | B | E | L | N | E | P | T | S |
| O | S | T | D | T | O | I | U | W | O | S | E | D | U | G |
| X | A | C | Q | R | F | Q | O | C | K | U | L | D | Q | Z |
| X | T | W | T | Q | K | G | E | N | U | L | I | W | A | N |
| B | N | N | A | S | A | Y | J | Q | I | Y | M | Q | W | C |
| K | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| C | D | O | N | T | P | A | N | I | C | I | L | B | P | B |
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