Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | O | J | C | D | L | J | U | V | R | B | O | P | I |
| C | N | N | U | X | N | E | D | F | X | K | N | I | Y | H |
| D | L | O | U | I | U | T | U | M | Z | H | H | X | Y | N |
| S | V | I | I | R | N | E | L | I | M | S | Z | H | H | X |
| O | I | T | L | T | I | Z | V | K | R | N | Y | B | X | T |
| L | T | S | J | K | O | G | S | E | T | A | T | L | C | C |
| U | B | E | Y | U | M | M | N | B | V | Z | K | A | S | I |
| T | H | U | A | A | J | W | E | M | P | A | T | H | Y | N |
| I | S | Q | S | D | O | P | T | L | F | N | A | Y | G | A |
| O | X | K | W | E | A | C | I | W | O | H | F | T | E | P |
| N | G | S | K | T | V | S | J | C | P | R | G | B | F | T |
| S | B | A | I | B | T | H | E | F | E | P | T | K | I | N |
| Y | T | E | K | E | V | Y | G | O | N | U | Q | N | S | O |
| C | N | R | N | Y | E | M | U | S | S | A | T | N | O | D |
| T | T | X | H | R | V | P | A | F | L | N | Q | L | S | C |
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