Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | K | H | X | K | E | G | I | I | Y | W | R | H | D | S |
| N | N | W | S | O | L | U | T | I | O | N | E | T | E | A |
| L | N | O | I | T | S | E | U | Q | K | S | A | V | P | X |
| D | K | V | I | D | O | W | G | W | R | K | V | A | R | K |
| X | Q | T | Y | T | O | Q | J | R | E | J | L | Y | F | T |
| Z | Y | X | Q | Z | O | P | R | O | W | Q | P | Q | C | C |
| L | U | I | E | R | V | M | W | B | N | Z | J | A | Y | I |
| U | X | K | L | E | J | N | E | M | P | A | T | H | Y | N |
| T | U | S | I | C | E | P | V | L | R | N | D | R | A | A |
| Y | L | J | M | R | A | S | I | R | O | F | W | H | I | P |
| I | Z | R | S | T | Q | S | U | C | W | R | M | B | G | T |
| C | N | H | I | T | T | M | E | A | Z | F | T | U | Z | N |
| U | I | E | Q | E | P | Y | Y | R | W | O | W | N | K | O |
| P | N | Z | N | A | E | M | U | S | S | A | T | N | O | D |
| T | O | G | S | R | B | K | Z | D | N | C | I | R | W | C |
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