Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | T | A | K | E | O | W | N | E | R | S | H | I | P | F |
| H | X | S | T | Y | G | N | Y | U | G | V | O | Z | N | T |
| C | Z | K | F | E | Y | L | H | B | U | E | U | O | Y | U |
| H | V | Q | I | C | F | W | T | Z | D | E | I | J | X | A |
| I | A | U | G | O | X | Z | A | P | Z | T | W | W | L | M |
| U | E | E | P | N | T | H | P | M | O | Y | A | J | R | W |
| J | M | S | N | T | M | P | M | M | G | B | E | L | H | Z |
| W | U | T | K | A | Y | B | E | P | A | T | I | E | N | T |
| Z | S | I | I | C | Y | L | N | O | I | T | U | L | O | S |
| A | S | O | O | T | O | O | I | O | Q | E | B | J | M | M |
| Z | A | N | T | R | I | L | E | S | T | Y | E | C | V | I |
| Y | T | K | T | P | Z | L | Y | A | T | M | N | Q | H | L |
| S | N | N | G | L | F | Y | G | P | C | E | I | F | L | E |
| Q | O | T | G | G | A | L | M | D | F | L | N | X | V | P |
| C | D | O | N | T | P | A | N | I | C | P | M | Q | M | L |
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